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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎10-03-2024 01:34 PM

HP Recommended
Product: Trio C60-M
Operating System: Microsoft Windows 11

I want to register the trio c60 with the generic profile to use as a regular sip phone. At this time, we do not want to sign in to Teams on the phone. I would like to know how to you register the trio c60 device to an email address account like you do a regular Edge 550 series phone. Can anyone lead me in the right direction? Thanks!

2 REPLIES 2

‎10-03-2024 02:20 PM

HP Recommended

Hi @GrayReedLaw , Welcome to Poly HP Support Community.  
 

I completely understand your desire to register the Trio C60 with the generic profile for use as a SIP phone. I know how important it is to get this set up properly. To proceed, I kindly recommend reaching out to your service provider for assistance with registering the device on the generic profile. They should be able to guide you through the process.

 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

 

Regards,

Salman

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‎10-03-2024 03:06 PM

HP Recommended

Hello @GrayReedLaw ,

 

welcome to the HP Poly community.

 

From our VoIP FAQ:

 

Oct 7, 2011 Question: Can I register, or is my Poly Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

Aug 27, 2021 Question: Why do I not see the different Base Profile modes offered when factory resetting /OOB / Out Of Box wizard a Poly device?

Resolution: Please check => here <=

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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