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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎08-21-2024 01:03 PM - edited ‎09-06-2024 06:33 AM

HP Recommended

E100 back view.pngE100 side view.pngHello,

We just installed a couple hundred wall mounted Edge E100s.  I'm looking for that little plastic part that you need to flip around for the handset to stay on when wall mounted.  These switch-hook tabs fall out fairly easily with normal use.  Is there a way to order replacements?  Like a box of a hundred?  Thanks!!

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-22-2024 12:49 AM

HP Recommended

Hello @AscendVOIP ,

 

welcome to the HP Poly community.

 

8F3R4AA Poly Edge E100/220 Hook Tab (25 Pieces)
8F3R5AA Poly Edge E300/320/350/400/450/500/550 Hook Tab (25 Pieces)

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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3 REPLIES 3

‎08-21-2024 01:04 PM

HP Recommended

poly switchook tab.jpeg

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‎08-21-2024 02:36 PM

HP Recommended

Hi @AscendVOIP, Welcome to Poly HP Support Community.  
 

The part is included with the entire unit. Should you discover a defect, please reach out to HP Support. Our support engineers will assist you with the warranty claim process if your unit is still under warranty. You can contact HP Support by following this link.

https://support.hp.com/us-en/poly

 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving kudos or thumbs up and marking my post as an accepted solution.

 

Regards,

Salman

Was this reply helpful? Yes No

‎08-22-2024 12:49 AM

HP Recommended

Hello @AscendVOIP ,

 

welcome to the HP Poly community.

 

8F3R4AA Poly Edge E100/220 Hook Tab (25 Pieces)
8F3R5AA Poly Edge E300/320/350/400/450/500/550 Hook Tab (25 Pieces)

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
1 person found this reply helpful
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.