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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎04-07-2016 10:52 AM

HP Recommended

I have the Trio 8800, its up and running but when I try to enable SIP Authentication I get service unavailable. It is connected to a Mitel 3300 as a Gernic SIP Phone. When I add a password to the Mitel Device on the Access and Authentication tab in the SIP Password field the Trio 8800 displays the "Unregistered line" icon. I clear the password on both the Trio and Mitel and its works again.

I tried letters only mixed, numbers only everythign saves fine just can't get it to work with a SIP Password. Any suggestions on what I could be doing wrong?

2 REPLIES 2

‎04-07-2016 11:57 AM

HP Recommended

I find it nice that i spend the time formatting the content and then after posting it its all removed?

Was this reply helpful? Yes No

‎04-07-2016 02:15 PM

HP Recommended

Hello KRP,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC server
If LYNC or Skype please provide Version details and if these are on premise of off premise

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

In addition did you check here:

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

or

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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