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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎07-13-2016 08:11 AM

HP Recommended

Hi all,

 

I'm having real issues getting a SoundPoint IP 331 talking to an Asterisk / FreePBX server using TLS and SRTP. I've imported the certificate into the phone successfully and reconfigured the TLS profiles to match, and it seems to connect fine, but I don't see any options in the phone's web interface with regards to configuring SRTP; does this need to be done manually in a config file or does the phone simply not support it? Technical info follows:

 

FreePBX v.13

Asterisk v.13.9.1

UC Software Version 4.0.10.0689
BootROM Software Version 5.0.10.0028

 

Any information or advice would be very gratefully received. Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-13-2016 08:59 AM

HP Recommended

Hello Matt,

as you did not specify that you checked the FAQ I was unaware.

 

Please ensure to include these details in the future.

 

Depening on the phone model some features may not be exposed via the Web UI. In addition if the Phone is ordered for the Russian Market the feature would be removed.

 

Simply "build" yourself a configuration file and import it via the Web Interface.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎07-13-2016 08:38 AM

HP Recommended

Hello AppnoMatt,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Apr 17, 2013 Question: How can I setup a TLS connection for SIP signaling and / or troubleshoot this?

Resolution: Please check => here <=

 

and 

 

 

Apr 23, 2013 Question: How can I setup SRTP / Secure RTP?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-13-2016 08:53 AM

HP Recommended

Hi Steffen,

 

Thanks for replying. I'd already checked those documents and while TLS is fine I'm unsure as to SRTP as the phone web interface has no mention of it anywhere. Is it therefore a "hidden" setting?

 

Many thanks,

Matt

Was this reply helpful? Yes No

‎07-13-2016 08:59 AM

HP Recommended

Hello Matt,

as you did not specify that you checked the FAQ I was unaware.

 

Please ensure to include these details in the future.

 

Depening on the phone model some features may not be exposed via the Web UI. In addition if the Phone is ordered for the Russian Market the feature would be removed.

 

Simply "build" yourself a configuration file and import it via the Web Interface.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.