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‎02-07-2017 08:12 PM

HP Recommended

I am running UC software 5.5.1 software on a VVX 300.  The latest certificate update I can find is for a UC 5.5.0.  If verify the technical notification against my certificate I do find it.  Go Daddy Secure Certificate Authority - G2

 

Yet when attempt to use https I get on the phone logs.  

 
 
02072102SSL3_GET_SERVER_CERTIFICATE:certificate verify failed02|copy |4|00|SSL_connect error Peer certificate cannot be authenticated with known CA certificates.SSL certificate problem, verify that the CA cert is OK. Details:
error:14090086:SSL routines:
 
I have also tried to turn of TLS on the phone and it will still fail for the same reason.
 
Info on my certificate.  It is not a wilcard cert.
 
Signature Algorithm: sha256WithRSAEncryption
Issuer: C=US, ST=Arizona, L=Scottsdale, O=GoDaddy.com, Inc., OU=http://certs.godaddy.com/repository/, CN=Go Daddy Secure Certificate Authority - G2
Validity
Not Before: Mar 28 20:51:38 2016 GMT
Not After : Mar 28 20:51:38 2019 GMT
Subject: OU=Domain Control Validated, CN=portal.microv-works.com
Subject Public Key Info:
Public Key Algorithm: rsaEncryption
Public-Key: (2048 bit)
 
 
6 REPLIES 6

‎02-08-2017 12:28 AM

HP Recommended

Hello Cheto,

welcome to the Polycom Community.

You need to lower some logging so we can see what is going on.

 

  • Settings > Logging > Global Settings > Global Log Level Limit > Set to DEBUG
  • Settings > Logging > Log File Size (Kbytes) > 160  or on a Trio 512
  • Settings > Logging > Module Log Level Limits > SIP > Set to DEBUG
  • Settings > Logging > Module Log Level Limits > CURL > Set to Event 3
  • Settings > Logging > Module Log Level Limits > COPY > Set to Event 1

 
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-02-2017 04:54 PM

HP Recommended

Logs attached.

Was this reply helpful? Yes No

‎03-02-2017 11:15 PM

HP Recommended

Hello Cheto,

There are no logs attached.

 

You may want to open a support ticket via your Polycom reseller.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-05-2017 07:25 AM

HP Recommended

Logs should be attached now.

Was this reply helpful? Yes No

‎03-05-2017 07:26 AM

HP Recommended

As a zip file.  Would not attach before as a txt file.

Polycomlog.zip
Was this reply helpful? Yes No

‎03-05-2017 07:51 AM

HP Recommended

Hello Cheto,

For some weird reason your phone thinks is 02/12 as the date or this is an old log.

 

Please go ahead and work with NETXUSA as they sold the phone on 17/10/2016 and are your Tier 1 contact. They can escalate this into Polycom.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.