Send or receive page does not work on Poly ccx 600

[Saikrish1]

Phone is on the latest firmware. I would like to know the port number that is used for paging.

we added this parameter ptt.port to avoid conflict with ppcip error. 

however could you please tell us what port is used by poly ccx 600 for the paging to function ?

[SteffenBaierUK]

Hello @Saikrish1 ,

Welcome to the HP community.

Unfortunately, your post does not contain the software version you currently use for the HP Poly product you use and especially the Partner App. For example Microsoft Teams, Zoom rooms, etc.

This is important especially in the future when someone finds this post in days, months, or years to come. Please do not simply edit the original post but reply with the versions.

This is stated in the FAQ or the Read 1st section, explaining why this is important.

Also from our VoIP FAQ which can be found via a community search:

Jan 21, 2014 Question: How can I use PTT / Push To Talk / Paging / Page ?

Resolution: Please check => here <=

If an issue like this cannot be resolved via a public community post, and no other volunteers reply, please work with our support organization in your region. Details on how to contact us are in my signature

Best regards

Steffen Baier

[Saikrish1]

Poly ccx 600 is on the version  8.1.4 and this phone is registered to Kandy.

[Saikrish1]

It is a SIP phone registered to kandy.

[SteffenBaierUK]

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@Saikrish1 wrote:

Poly ccx 600 is on the version  8.1.4 and this phone is registered to Kandy.

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Hello @Saikrish1 

so your initial statement that the phone is on the latest Version is incorrect as the latest Version for a CCX phone at the time of writing the post is PVOS 9.0.0.

The linked FAQ post should have your answers and give you options to troubleshoot your Problem.

The next step, if no other volunteer replies and a community search cannot help you, would be to open an official Support ticket.

Details are in my signature.

Best Regards

Steffen Baier