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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Out call center has 4 VVX500 phones in combination with Sennheiser DW Office headsets with EHS cable connected.

Everything works fine untill a new software update ( version 5.4.3.1014 ) is pushed from Interactive Intelligence Server on the phones.

 

Taking calls works but when placing a call the headset does not activate and both parties can't hear one another. Only by pressing the hookswitch button on the headset manually does get it working.

 

Does someone have a clue how to fix this ?

1 REPLY 1
HP Recommended

Hello DannyV,

welcome to the Polycom Community.

The Release you mentioned is not the latest release as this is 5.4.5 or even 5.5.0.

 

I suggest you work with InIn to verify that they are using the latest 5.4.3 release which is 5.4.3.2036 rts19 D and then if the issue still occurs either try an upgrade or open a service ticket with us.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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