• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hi, looking at the FAQ it looks like the older SoundStation 7000 firmware allowed you to specify any NTP server you want:

 

http://community.polycom.com/t5/VoIP/FAQ-Time-and-Date-flashing-or-unable-to-set-time-correctly/td-p...

 

But after version 4 they took it away and only let you select from like 5 ntp servers. Is there any way to override this and use our own? We have an internal NTP server and our phones do not have any internet access. (The PBX does, the phones do not).

 

Seems a little funny that you guys would change it to require internet access in the later versions

 

Thanks for any assistance.

2 REPLIES 2
HP Recommended

Hello rizz2pro,

welcome to the Polycom Community.

Simply select the drop down box and select the top one (empty) field and enter your NTP

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks a lot @SteffenBaierUK. The solution worked and you saved our time. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.