Solved: Setting up a Soundstation IP 5000 on BT VoIP - HP Support Community

Anonymous · ‎10-22-2013

Hi all,

I'm trying to setup a IP 5000 conference phone to replace the BT Falcon TB-30 we currently use for meetings. Unfortunately I can't seem to get the settings right. I have followed the setup guide from (for standalone phones) and contacted BT, all without success

I managed to get the following information from BT:

SIPRegistrarAddress

SIPOutboundProxy

SIPProxyAddress

I also have the phone number and extension numbers. The issue being where to input these details into the web-interface or the built-in interface to get a connection.

If anyone could help point me in the right direction I would be very grateful.

Thanks for reading this.

SteffenBaierUK · ‎10-22-2013

Hello gbt07,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎10-22-2013

Hello gbt07,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎10-23-2013

Hi Steffen,

Thank-you for your reply, was very helpful.

It was simply a case of mapping the BT information to the Polycom entry.

Thanks again,

gbt07

Setting up a Soundstation IP 5000 on BT VoIP

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