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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎01-11-2017 11:37 AM

HP Recommended

Now, before someone gives me the stock links to the documentaion (which I have), I would like to know how to do a couple of things.

 

  1. What is the latest firmware for a SoundStation IP (with the 00:04 starting MAC address) to use with SIP and Cisco 8.6.2.
  2. What files do i need to place in the FTP server (which i can already see my test device contacting) to get it to the right BootBlock, Updater/BootRom, and application.
  3. Correct an improperly upgraded device that currently has
  • Bootblock - 3.0.2
  • Updater - 5.0.1
  • Application - 4.0.11

The device does not function properly, IE it will not bring up a web interface at all.

 

Daren Daigle

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-11-2017 01:14 PM

HP Recommended

Hello Daren Daigle,


I can only apologize as I could have sworn I read SoundPoint instead of SoundStation.

 

The good news is the SoundStation IP 6000 is compatiple with the Cisco CUCM.

 

For this you need:

 

  • UC Software 4.0.11
  • Polycom Updater 5.0.11 

You do not need:

 

  • Upgrade the BootBlock

The Web Interface is accessed via: HTTP://IP_of_Phone or HTTPS:// P_of_Phone

 

Nothing else is needed. The Password and Username are documented in the FAQ that you are already familiar with.

 

If the above fails please use Google Chrome or Firefox instead.

 

If this all fails you are welcome to wait for other community members to further answer your post.

 

If this fails please contact your Polycom reseller for further support in order to raise a support ticket as they need to do this for you.

If this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
7 REPLIES 7

‎01-11-2017 11:57 AM

HP Recommended

Hello Daren Daigle,


welcome to the Polycom Community.

 

Could I kindly inform you that the SoundPoint IP is unsupported for the Cisco Call manager ?

 

Only the SoundStation IP, the SoundStructure VoIP card and the RealPresence Trio have been interoperability tested against the CUCM Platform.


Now that is cleared up the community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: What SIP or UC Software Version or BootROM Version is supported by my Phone?

Resolution: Please check => here <=

 

In your case UC Software 4.0.11 and Updater Version 5.0.11 is the latest at present.

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

The above shows in detail how to setup a provisioning server.

 

Mar 08, 2013 Question: What files does my phone download or upload and why?

Resolution: Please check => here <=

 

The above explains what files are down / uploaded and why.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-11-2017 12:04 PM

HP Recommended

Thank you for the stock answer I have found about 30 times searching.

 

The documents provided do not tell me what the correct bootblock is correct for and SoundStation IP 6000.

 

Also, i am not getting a web interface.  If i type http:/ipaddress/asdf, i get a response about authorization failed and then i get a link to a http:/ipaddress/login.htm and when i click it, i get page not found.

 

I have done things like a factory reset, I have formated the filesystem and allowed it to download everything again.  I still continue to NOT get the correctly functioning device.

 

Daren

Was this reply helpful? Yes No

‎01-11-2017 01:14 PM

HP Recommended

Hello Daren Daigle,


I can only apologize as I could have sworn I read SoundPoint instead of SoundStation.

 

The good news is the SoundStation IP 6000 is compatiple with the Cisco CUCM.

 

For this you need:

 

  • UC Software 4.0.11
  • Polycom Updater 5.0.11 

You do not need:

 

  • Upgrade the BootBlock

The Web Interface is accessed via: HTTP://IP_of_Phone or HTTPS:// P_of_Phone

 

Nothing else is needed. The Password and Username are documented in the FAQ that you are already familiar with.

 

If the above fails please use Google Chrome or Firefox instead.

 

If this all fails you are welcome to wait for other community members to further answer your post.

 

If this fails please contact your Polycom reseller for further support in order to raise a support ticket as they need to do this for you.

If this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-11-2017 01:39 PM

HP Recommended

Browser.... Got to love it.

 

Next question.  How do i configure the .cfg files?

Was this reply helpful? Yes No

‎01-11-2017 01:45 PM

HP Recommended

Hello Daren Daigle,


Not sure what security settings or what browser version you are using so I cannot comment.


For your new question please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-11-2017 05:45 PM

HP Recommended

you need any xml editor to edit the .cfg files. I use this one-

http://download.cnet.com/XML-Copy-Editor/3000-7241_4-10790609.html

Was this reply helpful? Yes No

‎01-11-2017 11:32 PM

HP Recommended

Hello Steve,

I assume the question was aimed at this:

 

Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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