Setup Wizard

[gbuar]

Hello,

I am wondering if it is possible to configure the Poly Edge series desk phones to skip the setup wizard on first setup. We have both the e450 and e100. The phones are configured via a provisioning server and the phone grabs the config file and reboots properly to apply the settings but the phone still makes you go through the setup wizard. Once that is completed all the phone settings from the config it downloaded are there. So I know that it is talking to the provisioning server. I am just not seeing an option in the admin guide to skip the wizard. None of the the other Poly phones that we use VVX line or soundpoint ip phones have had this setup wizard. Not looking at deploying a bunch of phones and having to go through that wizard. 

Thanks in advance.

[SteffenBaierUK]

Hello @gbuar ,

Welcome to the HP community.

Unfortunately, your post does not contain the currently used Software version for the HP Poly product you use.

This is important especially in the future when someone finds this post in days, months, or years to come. Please do not simply edit the original post but reply with the versions. This is stated in the FAQ or Read 1st section and explain why this is important.

If an issue like this cannot be resolved via a public community post, please work with our support organization in your region. Details on how to contact us are in my signature

Best regards

Steffen Baier

[gbuar]

Hello,

My apologies I thought I had included the version. I am running the latest version available from Poly lens for the Edge E100 and E450 Version 8.2.1.0820

Thank You!

[SteffenBaierUK · Accepted solution]

Hello @gbuar ,

From our VoIP FAQ:

Jul 13, 2022 Question: Can I bypass the Out of Box / OOB wizard or set specific settings on a Poly Trio or CCX phone?

Resolution: Please check => here <= for details. For details on how to do this using our free Poly Lens service check this file

I suggest you check the suggested configuration. the Edge has a choice between WiFi or Ethernet so I assume you need to define this in the configuration you provide to the phone.

Not got an Edge E at hand so any follow up, if no other volunteer replies, contact our support team in your region.

Best Regards

Steffen Baier

[gbuar]

Hey Steffen,

Thank you so much for pointing me in the right direction. I was able to get it to skip the OOBE. In case anyone comes across this the following settings is what got it working for me. 

device.auth.localAdminPassword=“789” device.auth.localAdminPassword.set=“1”  device.baseProfile.set=“1” device.eulaAccepted=“1” device.eulaAccepted.set=“1”

device.set=“1”

feature.webSignIn.enabled=“1”  prov.eula.accepted=“1” tcpIpApp.sntp.olsonTimezoneID=“America/Denver”

A couple of things to note from the article that was listed. Adding in the following settings caused weird issues with the phone freezing when booting. 

lcl.ml.lang=“English_United_States”

device.baseProfile=“Lync”(“MSTeams”/“Generic”)

From my testing it takes about 2-5 minutes once the phone boots it will sit at the pick a language screen and then it will reboot 2 more times to the language screen and then be ready to go.  This works for me on both my E100 and my E450.

Thank you again Steffen for your quick response and assistance!

[JacobC1]

Thanks for the detailed steps @SteffenBaierUK