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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Good morning Polycom Community,

I have an informational question regarding SCA on Polycom phones.

We are using broadsoft R17 SP4 as our soft switch, here is the scenario that i am look for help with;

Phone A configured with 1 line, Phone B has line 1 configured and line 2 configured as a shared appearance for Phone A. "shared line is set to type "shared" ". When calls come in to phone A it alerts line 1 on phone A and shared line 2 on Phone B. when the handset on Phone B is picked up while phone A is dialed, Phone B answers on a shared line by default which is a normal behavior.

What we would like to do is when phone B is picked up, by default, we want to engage phone B's line 1 instead  of answering the call on  shared line.

This was a request of one of our customer in a Boss/ Secretary scenario.

 

Please let us know if this is possible or if you need additional information from us.

 

Thank you

Ayo

3 REPLIES 3
HP Recommended

Hello Ayo,

welcome to the Polycom Community.

This sounds like you may be using the call.stickyAutoLineSeize="1" Parameter.

 

Make a backup of your configuration via your Phones Web Interface and cross check this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thank You, i downloaded the config file from the phone web interface and notting like call.stickyAutoLineSeize="1".

 

Please advise

HP Recommended

Hi,

 

the next step is to work with your Polycom reseller and/or Polycom support to follow this up.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.