• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
[FAQ] How can I set up a conference or how many participants can be in the conference?, Click here to find out!
Locked

‎01-25-2018 06:03 AM

HP Recommended

Hi,

 

I reckon this might be an eternal issue: I have just checked with speedtest that connecting my laptop via the VVX411's ethernet port I have 20Mbps down and 1Mbps upload speed, whereas connecting the laptop directly to the ethernet socket I have 90 Mbps down and 80 Mbps up. Why is broadband  significalty slower via the VVX411's ethernet?

 

I would love to use my laptop for landline calls via BToE but can not with such a lower speed.

 

I have 5.5.2.8571 software version.

Thanks,

Erik

1 REPLY 1

‎01-25-2018 07:39 AM

HP Recommended

Hello @ErikW,

welcome to the Polycom Community.

It is always usefull to utilize a currently supported software like UC Software 5.7.0 or 5.6.1 or if you have to be on 5.5.x please use 5.5.4

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.