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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- [Software] CCX & Trio UC Software 7.2.5

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03-13-2023 05:22 AM
Poly announces the new release of Poly Unified Communications (UC) Software 7.2.5 for Poly CCX business media phones and Trio Series.
The Build ID’s are:
- CX 400, CCX 500, CCX 600, CCX 700 7.2.5.0096
- Trio 8300 7.2.5.0078
- Trio 8800 7.2.5.0085
- Trio 8500 7.2.5.0085
- Trio C60 7.2.5.0087
What’s New
This release includes all the features and important fixes from earlier 7.2.x releases plus bug fixes
Version History
This following table shows the release history of the Poly Trio solution.
Release |
Release Date |
Features |
7.2.5 |
March 2023 |
Maintenance release for Poly Trio systems. |
7.2.4 |
December 2022 |
Maintenance release for Poly Trio systems. Includes the following feature: • Subnet information is now available for use in E911 location identification.
|
7.2.3 |
July 2022 |
Maintenance release for Poly Trio systems. Includes the following features: • Subnet information is now available for use in E911 location identification.
|
7.2.2 |
March 2022 |
Maintenance release for Poly Trio systems. Includes the following features: • Add a Mandatory Message Confirmation for Outbound Calls • Support for Zoom Rooms Controller version 5.9.3 (1069) |
7.2.0 |
November 2021 |
OpenSIP-only release. Includes the following features: • Zoom Room Controls • Basic Authentication for Web Proxy • Set Up a Custom Background on Poly Trio Systems • STIR/SHAKEN Call Validation • Media Security Negotiation • Turn Off Trio Mics When Using Visual Pro |
Poly CCX Supported Base Profiles
The following table lists the base profiles supported on each CCX phone model for this release. This applies to both OpenSIP and Teams models.
Base Profiles Supported on CCX Business Media Phones in This Release
Phone Model |
Generic |
Microsoft Teams |
Zoom Phone |
8x8 Work |
Skype for Business |
CCX 400 |
Available |
Available3 |
Not available2 |
Not available |
Not available4 |
CCX 500 |
Available |
Available3 |
Not available2 |
Not available |
Not available4 |
CCX 600 |
Available |
Available3 |
Available |
Available |
Not available4 |
CCX 700 |
Available |
Available1 |
Available |
Available |
Not available4 |
- Although the Teams profile is available on the CCX 700 it is not supported by Microsoft.
- Zoom Phone base profile may only be enabled by the Zoom Device Management Service;, it is not available within the CCX menus.
- Poly UC Software includes the Microsoft Teams base profile in every release; however, Microsoft Support of a particular release may vary depending on the UC Software version currently in use by Microsoft via the Teams Admin Center.
- Support for Skype for Business has been deprecated in Version 7.3.0 and later. The Skype for Business base profile has been removed from menus, etc.; however, phones already in Skype for Business profile which is upgraded will remain in Skype for Business base profile for unsupported usage.
Previous Releases:
Edge E, CCX, and compatible Trio
- PVOS 8.1.0 Release >here<
- PVOS 8.0.2 Release >here<
- PVOS Older 8.0.1 Release >here<
- PVOS 8.0.0 Release >here<
CCX & Trio combined:
- Older 7.2.4 Release >here<
- Older 7.2.3 Release >here<
- Older 7.2.2 Release >here<
- Older 7.2.1 Release >here<
- Older 7.2.0 Release >here<
- Older 7.1.1 Release >here<
- Older 7.1.0 Release >here<
- Older 7.0.3 Release >here<
- Older 7.0.2 Release >here<
- Older 7.0.1 Release >here<
- Older 7.0.0 Relesae >here<
CCX:
Trio:
- Older 5.9.6 => here <=
- Older 5.9.5 Rev AB => here <=
- Older 5.9.5 Rev AA => here <=
- Older 5.9.4 Rev AB => here <=
- Older 5.9.4 Rev AA => here <=
- Older 5.9.3 Rev AB => here <=
- Older 5.9.3 Rev AA => here <=
- Older 5.9.2 Rev AB => here <=
- Older 5.9.2 Rev AA => here <=
- Older 5.9.1 Rev AC => here <=
- Older 5.9.1.10906 Rev AB => here <=
- Older 5.9.1.10419 Rev AA => here <=
- Older 5.9.0.11421 Rev AD => here <=
- Older 5.9.0.10869 Rev AA => here <=
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN