[Software] VVX UC Software 6.0.0.4839 RTS93 openSIP

[SteffenBaierUK]

Hello all,

we are proud to announce that we have released VVX UC Software 6.0.0.4839 RTS93

Security Updates

See the Polycom Security Center for information about known and resolved security vulnerabilities.

The software can be found =>here<=

Reminder:

Future Feature Releases For VVX Business Media Phones

With the end of sale of some models of VVX business media phones, the following phone models will no longer receive new features:

• VVX 300/310
• VVX 400/410
• VVX 500
• VVX 600
• VVX 1500

As a result, UC Software 5.9.x was the last release to contain significant feature development for these models. UC Software 6.0.0 or later will not include images to support these models.

In line with the Polycom End of Life policy, Polycom will continue to provide bug fixes in maintenance and patch releases on the UC Software 5.9.x stream. For details, see the Polycom End of Life Policy.

New Features and Functionality:

Feature	Description	Benefits
Key System emulation	Key System Emulation (KSE) allows One Touch call Park and retrieve between a closed group with visual and audio indication	Customers can experience this legacy key system feature with the benefits of the latest Poly software and hardware.
VVX Pagination	Allows VVX Phone screen to act as soft EM and display line keys across multiple pages (up to 4 pages) on the phone	Users can now access 4X number of lines (favorites, BLF Contacts, registration lines, presence contacts, EFK’s etc) compared to previous release with out adding any extra hardware.
Better Together - Phone Based Headset Device Management	Allows auto detection of some Poly headset models and allows these headsets to be configured from VVX phone	Users does not have to remove Poly Headsets from the phone and connect to PC to change any configuration.
uaCSTA advanced features	Added support for the advanced features like Conference, device snapshot, consultation call and  Transfer call	Users can access these advanced functionality right from their PC CSTA client
REST API additions	As a continuous effort to increase the REST API suite we added REST API’s related to call connection and Network Management (Wi-fi)	Customers can develop applications for Controlling and monitoring call connection and wireless connectivity.
“Lines” Softkey support for EFK prompts	Allows user to select contacts on the home screen from an EFK call Prompt	Make it easier to search and select contacts from home screen for performing various functions like Transferring a call to a favorite contact, forwarding a call, parking a call on BLF Contact etc.,
Flexible Line Key support for BLF and EFK	Allows user to configure the line keys for BLF Contacts (Non-Broadsoft) and EFK	Enhances the user flexibility to arrange the contacts in the order of his choice for optimum productivity
DHCP Cache for survivability	Allows phone to store the IP address obtained from the DHCP sever in the cache	Phone can now place and receive calls by using the IP stored in cache incase of WAN outage and DHCP server is in a different location
Font Size customization	Allows users to choose the font size on the VVX 250, 350 and 450 phones between large and Normal.	VVX 250, 350 and 450 has an option to increase the font size by 3pix (VVX 250), and 2pix (VVX 350/450). This helps in better visibility of text especially on VVX 250 phones which has same screen size as VVX 350 with lower resolution.
BToE security enhancements	Allow BToE use TLS 1.2 as the default security profile for connection between PC and VVX Phone	Enhanced Security
“Guest” Softkey Customization	Ability to rename the Guest soft key on idle and lock screen and customize the position of the Guest soft key on the idle screen.	This is inclined towards Customization, Personalization & better user experience.
Open SSL upgrade	Upgraded Open SSL version to latest 1.0.2P for better security	Improves security.

[SteffenBaierUK]

Key System emulation:

Customers wanted the experience of legacy key systems that where not currently available with the latest OpenSIP software.

• Key System Emulation (KSE) allows one touch call Park and Retrieve between a closed group with visual and audio indication.
• Clear visual indication to differentiate the ) and remote parked call
  
  
• A user group is a set of users defined by the administrator. Each user of the user group can monitor the same group of line keys.
  
  
• You must enable Busy Lamp Field (BLF) and Enhanced Call Park features on the phone for KSE
  

Screens:

Limitations

• This feature is applicable for only in Broadsoft environments
• Regular BLF and KSE cannot be used simultaneously
• VVX 101, 150 and 201 are not supported
  

Parameters

Parameter	Permitted values	Reboot/restart
attendant.keylineEmulation.enabled	0 (default) – Disables the KSE feature	No
	1 – Enables the KSE feature
attendant.keylineEmulation.showParkedCallerId	1 (default) - The display name of the parked caller (if available) is shown for a line whenever a call is parked.	No
	0 - The display name of the parked caller is generated from BLF dialog resource list
feature.enhancedCallPark.allowBLFAudioNotification	1- Allow call park audio	No
	0 (Default)- No notification on BLF monitored lines
attendant.callParkBLFReminder.StartDelay	Time in seconds before the first reminder tone is played.	No
	0 (default) - No reminder tone is played for calls parked by remote phones
	0-3600
attendant.callParkBLFReminder.RepeatTime	Time in seconds between two reminder tones.	No
	0 (default) - No repeat reminder tone is played.
	0-3600

[SteffenBaierUK]

VVX Pagination

Polycom phones where originally limited to just the visible Line keys without an Expansion Module, and customers want the ability to utilize more Line keys without the need for an additional EM

• VVX Phones now acts as soft EM and will display lines across multiple pages (up to 4 pages) on the phone
• Phone can display contacts, registration lines, BLF lines etc. on the phone in consecutive pages
  
  
• User can navigate through the pages through “Next" Soft Key on Touch-enabled Phones.
  Non-Touch-enabled phones use the Navigation Righ / Left Arrows
  
  
• On Non-Touch Phones users can navigate through the pages using Navigation key
  
  
• Page indicator is shown on the top of the status bar to indicate calls and which page you are on Color of the page indicator icon indicates the basic state of calls on the particular page using Green (incoming call) or red (active call)

Limitations

• Only supported for Open SIP profile in UCS 6.0
  
  
• Feature will not work and automatically gets disabled if EM is connected
  
  
• Cannot adjust the number of pages and it is 4 always even if there are no contacts in those pages
  
  
• If there are more than one incoming calls available on the phone only one indicator of the page where the first incoming is advertised and the remaining pages are not indicated on the icon. This is in parity with existing EM.
  
  
• VVX 101, 150 and 201 are not supported

Configuration

Parameter	Permitted values	Reboot/restart
up.pagination.enabled	0 (default) – Disables the pagination feature	No
	1 – Enables the pagination feature

[SteffenBaierUK]

Better Together - Phone Based Headset Device Management

Originally to change settings on a headset connected to the phone, it is necessary to unplug the phone and connect it to a PC.

Solution

• VVX Phones now displays the full suite of PLT hub software
• Once a compatible Poly Headset is plugged to the USB, a welcome screen pops up with an option to configure headset is presented to the user
• Users can access the following headset settings on the VVX phone from the Plantronics Hub menu.
  - General Settings
  - Ringtone & Volume Settings
  - Softphone Settings
  - Wireless Settings
  - Audio Tuning features
  - Advanced Settings

Limitations

• Headset Firmware upgrade is not part of UCS 6.0.0
• Support is limited to VVX 501 and 601 in UCS 6.0.0
• No support for Skype for Business Base Profile
• Limited to Blackwire C3215 and 3225 and Savi W420 headsets in UCS 6.0

Configuration

Parameter	Permitted values	Reboot/restart
usb.headset.config.enabled	1 (default) – Enables the Plantronics headset configuration.	No
	0 - Disables the Plantronics headset configuration.

[SteffenBaierUK]

uaCSTA Advanced Features

uaCSTA did support only basic functionality which was not sufficient for our customers

Solution

• Added support for the following CSTA services and events.
• Device snapshot :The phone returns the status and the list of calls on the device on request.
• Conference call : Combine the active phone call with the call on hold to create a conference call.
• Transfer call : Phone will send this event whenever call is transferred.
• Consultation call :Connects the active phone call and the call on hold i.e. attended call Transfer.
• Conferenced (event) : Phone will send this event whenever conference is successful.

Sample Screenshots from Estos TAPI Dialer:

Limitations

• Local conference events are partially supported. If we split a local conference it will not show as 2 calls on the CSTA server

Configuration

Parameter	Permitted values	Reboot/restart
reg.x.advancedConference.subscribeForConfEventsOnCCPE	1 (default) - Enable the  conference host to receive notifications for conference events	No
	0 - Disable the conference host to receive notifications for conference events

[SteffenBaierUK]

REST API additions

As a continuous effort to increase the REST API suite we added the below set of API’s in UCS 6.0.0

• Get LED status in case of MWI, Line key LED’s, Headset, mute and speaker phone
  Additional information on call connection details
  
  Remote RTP connection IP available
  media direction
  error codes for no call or Phone busy
  
  
• Additional details on Network management for Wifi
  
  Wifi State & connection duration
  SSID
  Signal strength
  Security key type
  
  
• Bluetooth related information such as support, version, device list device name etc.,

Detailed API information is available in the latest version of the REST API guide which should be available in the below location along with the 6.0.0 release => here <= or => here <=

[SteffenBaierUK]

“Lines” Softkey support for EFK prompts

In a EFK call a Prompt does not have the ability to select contacts.

Solution

Added “Lines” SK in the EFK prompt

• Upon pressing “Lines” SK phone presents all the contacts on the idle screen which includes BLF contacts, Fav Contacts, presence contacts etc.
  
  
• Upon selecting a contact/BLF/ Presence contact the call action will be initiated on one tap

Please check the UC Software 6.0.0 Admin guide for the related MACRO’s to enable this feature and => here <=

Note: No New Configuration is required

[SteffenBaierUK]

Flexible Line Key support for BLF and EFK

Prior to UC Software 6.0.0 Busy Lamp field's (BLF’s) and Enhanced Feature Key's (EFK’s) appear in a pre-configured order and did not give any flexibility to the user on the position.

This original design defeated the purpose of the Flexible line key feature where a user could arrange their lines in order of importance

• Static BLF contacts and EFK’s can be arranged in any order on the phone and EM
  
  
• Assigning static BLF (non-Broadsoft) and EFK to a line key, assign the line key index (linekey.x.index) to indicate the line key position on the screen
  
  
• A label can be configured for the EFK’s assigned to the Line Keys – in the past, the label on the EFK came from the Macro name.

More details and Information on FLK => here <=

Parameters

Parameter	Permitted Values	Change Causes Restart or Reboot
efk.efklist.x.lineLabel	Specifies EFK line key label.	Yes
	default ALL()
up.staticBLF.FLKIndexRequired	0 (default) – Doesn’t display the automatic ordering for static BLF	No
	1 - Displays the static BLF at the specified position
up.EFK.FLKIndexRequired	0 (default) – Doesn’t display the automatic ordering for EFK	No
	1 - Displays the EFK at the specified position.

[SteffenBaierUK]

DHCP Cache for survivability

A WAN outage can impair the local devices from being able to operate normally and continue to place/receive calls when DHCP services are offered by a server on WAN. This is a common issue when the DHCP server is not on the same local network as phone

• When configured the phone now stores the IP address obtained from DHCP in the local cache
• This enables the phone to work seamlessly during Lease time expiry, outage or DHCP server failure etc.
• The VVX phone periodically attempts to resume DHCP service with a new DHCP Discover message for the entire time the cached IP address is in use
• When the DHCP connectivity is restored phone will attempt to lease the existing IP from the DHCP server

Limitations

• Only IPv4 standalone mode is supported
• Phone using a cached IP address may end up with an IP address conflict when the DHCP server comes back and other phones get assigned the same address as is currently stored in the cache. In this case a reboot is required.

Configuration

Parameter	Permitted values	Reboot/restart
device.net.cachedIPAddress	0 (default) – IP addresses isn't cached	No
	1- If a DHCP response isn't received, the phone uses the last assigned IP address, provided one is cached already. A DHCP discover message is retried every second
device.net.cachedIPAddressRetryTime	Specify the time in seconds to send new	No
	DHCP to discover messages when using a cached IP address.
	This is only applicable when device.net.cachedIP Address is enabled.
	3600 (default)
	300 - 7200

[SteffenBaierUK]

Font Size customization

The VVX 250 had the same screen resolution as the VVX 350, but a smaller display, making the font appear smaller and harder to read on the VVX 250

New since UC Software 6.0.0

• Users can able to navigate through the menu and can configure “ Normal” or “large” fonts
  
  
• Using a VVX 250 large is 3pix bigger and a VVX 350 or 450 it is 2pix bigger than Normal
  
  
• Update the settings through Settings->Basic->Preferences -> Text Size: Normal / Large

The increased text size is applicable for all the menu’s including contact directories, calendar, Contact Directories etc.

Limitations

• Only two font size options are available. Normal or Large
• Only applicable for VVX 250, 350 and 450.
• This is supported only for English Language in UCS 6.0.0
• Web UI is not affected by the size change

Configuration

Parameter	Permitted values	Reboot/restart
dev.font.size.set	0 (default) - Disables the font customization	No
	1 – Enables the font customization
dev.font.size	Normal (default) – Sets the normal font size	No
	Large – Sets the large font size