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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎02-23-2018 11:58 AM

HP Recommended

Hi

 

I am receiving unwanted ghost calls on my soindpoint 335

 

Phone Model SoundPoint IP 335

Part Number 2345-12375-001 Rev:A

MAC Address 00:04:F2:BD:XXXX

IP Address 192.168.1.XXX

UC Software Version 4.1.1.0731

BootROM Software Version 5.1.1.0132

 

I have read this post however I still have some questions.

 

My {mac}.cfg file is attached (zipped)

 

As you can see I've added the line for strict user validation at the end. Is this all I need to do?

 

Additionally can you tell me the revelance/precedence of the {mac}-web.cfg file? Do i need to add the same voIpProt lines into that file? Is there anyway to validate this strict user validation setting from within the phone itself or via the web gui?

 

Thanks for reading

 

Tony

 

mymac.zip
1 REPLY 1

‎02-25-2018 03:23 AM

HP Recommended

Hello @tony_mac_prods,

welcome to the Polycom Community.

 

A couple of things as you are not using the correct software for openSIP if this is what you are connected to.

The community's VoIP FAQ contains this post here:

 

Jun 30, 2015 Question:What is the difference using the UC Software 4.0.0 for compatible SoundPoint or SoundStation IP Phones?

Resolution: Please always check the release Notes or

Software Version  Call Server
4.0.X SIP Only
4.1.X LYNC Only


In addition as you never add any configuration to a <mac>.cfg file

 

Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?

Resolution: Please check => here <=

 

in regards to your -Web.cfg question

 

Mar 08, 2013 Question: What files does my phone download or upload and why?

Resolution: Please check => here <=

 

an no you cannot set this setting via the web interface.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

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