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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎07-13-2024 11:15 AM

HP Recommended

I am trying to upgrade from 3.1.3.0439 to 4.0.15

I have found reference to this file

http://downloads.polycom.com/voice/voip/uc/SoundPoint_IP_BootROM_4_4_0_Upgrader_release_sig.zip

but it does not appear to exist, does anyone have a copy or can Polycom/HP please let me know where I can get a copy from

Thanks

Chris G
West Lancs Scouts

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-14-2024 05:08 AM

HP Recommended

Hello @ChrisGWLS 

 

https://downloads.polycom.com/voice/voip/uc/SoundPoint_IP_BootROM_4_4_0B_Upgrader_release_sig.zip

 

This is still active

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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5 REPLIES 5

‎07-14-2024 04:25 AM

HP Recommended

Hello @ChrisGWLS ,

 

welcome to the HP Poly community.

 

From our VoIP FAQ:

 

Oct 7, 2011 Question: How can I set up my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <= and you need Poly Lens now to get access to Poly Software.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-14-2024 04:52 AM

HP Recommended

Hi Steffen,

 

Thanks for the reply but I think I am out of luck, I found this post saying the software was no longer hosted

https://h30434.www3.hp.com/t5/Desk-and-IP-Conference-Phones/Firmware-update-on-IP550/m-p/8801518/hig...

also mentioned on this page

https://h30434.www3.hp.com/t5/Desk-and-IP-Conference-Phones/FAQ-How-can-I-setup-my-Phone-Provisionin...


I don't think the SoundPoint IP450 is compatible with Poly Lens

I was hoping that it could still be available within Polycom/HP and made available if needed

Was this reply helpful? Yes No

‎07-14-2024 05:08 AM

HP Recommended

Hello @ChrisGWLS 

 

https://downloads.polycom.com/voice/voip/uc/SoundPoint_IP_BootROM_4_4_0B_Upgrader_release_sig.zip

 

This is still active

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-15-2024 01:35 AM

HP Recommended

Thanks

I am convinced it was not working on Saturday, spent hours going round in circles looking for it

I have downloaded it and can confirm the phone have updated to the latest BootRom and UC application supported

Was this reply helpful? Yes No

‎07-15-2024 01:54 AM

HP Recommended

Hello @ChrisGWLS 

 

I think your link was HTTP and not HTTPS

 

Great it works 

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.