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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- SoundStation IP 5000 Mic Volume / sensitivity low

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11-03-2017 05:09 AM
Hi Team,
Need help, why the Polycom Mic volume is too low, meaning when on call (direct phone / from Laptop) we have to speak in a loud voice or speak near the mic to be able heard by our partner. we have 2 extention microphones.
UC Software Version 4.0.13.1445 BootROM Software Version 5.0.13.0801
11-06-2017 01:01 AM
Hello Andez,
welcome to the Polycom Community.
I am trying to understand the scenario of the call. What is the Laptop in this call ?
Does this only happen when you call a PC or also via PSTN ?
Did you test this without the expansion microphones yet ?
Are you using the right microphones?
The community's VoIP FAQ contains this post here:
Jun 23, 2012 Question: What expansion Microphones can I use?
Resolution: Please check => here <=
Is this a brand new device ?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

11-06-2017 09:05 PM
I am trying to understand the scenario of the call. What is the Laptop in this call ?
- using softphone ( 3CX / PSTN ), Skype, Zoom Confrence Call
Does this only happen when you call a PC or also via PSTN ?
- yes, both of them, event direct from Polycom device using PSTN or From PC
Did you test this without the expansion microphones yet ?
- yes, and get same issue.
Are you using the right microphones?
- microphone P/N : 2201-15855-001
The community's VoIP FAQ contains this post here:
Jun 23, 2012 Question: What expansion Microphones can I use?
Resolution: Please check => here <=
Is this a brand new device ?
no, already used -+ 1,5year. our new employee said the microphone must be sensitive like at his last office

11-06-2017 09:09 PM
Fyi,
Below audio was tested
http://www.polycom.com/products-services/voice/accessories/computer-calling-kit.html
Just work for Speaker only ( using PC,windows lapto and Macbook )
http://www.polycom.com/products-services/voice/accessories/cell-phone-cable.html
Speaker and Mice input work for : Windows Laptop
Speaker only for : Macbook ( due to input for microphone not detect )