Solved: SoundStation IP 6000 - No Web Interface - HP Support Community

Anonymous · ‎11-09-2015

I am working a customers SoundStation IP 6000 install and I can get and IP on the phone, ping the phone, but when I go to the IP address from IE, FireFox, or Chrome I get nothing.

Assembly: 3111-1560-001 Rev:W

S/N: 0004f2f8d6bd

DHCP: Enabled

IP: 10.10.8.67

BootBlock: 3.0.4.0001 (15600-001)

Updater: 5.0.5.2324

This is brand new out of the box.

SteffenBaierUK · ‎11-12-2015

Hello Raymond.Moore,

welcome to the Polycom Community.

Have you had any more luck with this ?

The details below do not indicate the actual software version but I am not aware of any browser related issues with the SSIP6000.

Have a look at this FAQ post here:

Oct 10, 2011 Question: How can I reset / Factory default my Phones configuration?

Resolution: Please check => here <=

The Unit was sold via Veracomp back in July 2015 so you should contact them in case you need to open a support ticket with us.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎11-12-2015

Hello Raymond.Moore,

welcome to the Polycom Community.

Have you had any more luck with this ?

The details below do not indicate the actual software version but I am not aware of any browser related issues with the SSIP6000.

Have a look at this FAQ post here:

Oct 10, 2011 Question: How can I reset / Factory default my Phones configuration?

Resolution: Please check => here <=

The Unit was sold via Veracomp back in July 2015 so you should contact them in case you need to open a support ticket with us.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎11-17-2015

Thanks for the assistance your suggestion worked great and I was able to log into the phone and configure it.

Raymond

Anonymous · ‎01-30-2020

Hello, I have received a brand new IP 6000 purchased from Amazon

https://www.amazon.com/Polycom-6000-Bundle-Adapter-Included/dp/B00VXPDLFC

After connecting it to network, the phone went through some application setup and eventually booted up properly. It gets an IP address and I am able to ping the IP address (We have several Polycom phones including other IP 6000 units). However, when I try to access the web URL (IP address) , it does not respond and I do not get a web login prompt. I have tried Chrome and Firefox. I have tried to login to initial boot and do a factory reset, however, it does not take the serial number (MAC address) password. It keeps saying incorrect password. I am familiar how to enter the serial number as password. Also tried 123 and 456. Should I return this unit? I have checked your web site but did not see a step by step solution for this issue. Any help is greatly appreciated.

Application:

Label: SIP

Version: 4.0.14.0987

P/N 3150-11530-409

4.0.14.0987.sip.id

---------------------------------

Component:

PolyDSP PNX1500 Mem1 FS2

Version: 6.2.0.0118

P/N: 3150-11580-620

SoundStation IP 6000 - No Web Interface

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