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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎03-16-2017 05:50 PM

HP Recommended

Hi there, I have a 2.5 to 3.5 MM adapter with a 3.5 extension to plug into a laptop mic/audio port

 

Both the 2.5 adapter and the 3.5 are 4 pole cables, meaning they pass mic and audio however the soundsation 7000 microphone is not working. The soundstation only broadcasts receiving audio.

 

Should this work? Is there something special about the official cable? http://community.polycom.com/t5/VoIP/FAQ-What-mobile-phone-cable-can-I-use/td-p/39520

 

If confirmed that it should work, then i can troubleshoot elsewhere. The laptop is fine when plugging in a 4 pole iphone headphone/mic

 

Kind regards,

Daniel

 

2.5 > 3.5 adapter: http://www.cablechick.com.au/cables/premium-trrs-25mm-female-to-35mm-male-mini-jack-adaptor.html?gcl...

3 REPLIES 3

‎03-17-2017 12:08 AM

HP Recommended

Hello Daniel,

welcome to the Polycom Community.

I can only recommend to utilize the original cable as this works. Anything else us not supported. Extending the original cable is not supported either.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-21-2017 09:39 PM

HP Recommended

Thanks for your reply

 

So the official cable allows the SS 7000 to act as a PC microphone?

 

I'm having trouble finding this specifically stated.

 

All the best,

Daniel

Was this reply helpful? Yes No

‎03-21-2017 11:09 PM

HP Recommended

Hello Daniel,

The original computer calling kit allowed a PC with a separate Microphone and Speaker output to be directly connected to the SSIP7000. The Phone would then act as the Speaker and the Microphone for the PC.


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.