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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎08-08-2014 02:16 AM

HP Recommended

Hi,

 

I have a problem because I don't remember password to access advanced administration settings. I know that I am able to reset this password using <removed by the moderator>. I have just tried to press and hold 1 3 5 and 7 dial after power up device but phone did not stop booting. Next I tried to press setup while I was seeing "Welcom 7 secund until autoboot" then I wrote password <removed by the moderator> but this password is incorrect. Could anyone help to resolve this issue. Thanks ina advance!

 

 

1 REPLY 1

‎08-09-2014 02:39 AM

HP Recommended

Hello mateusz0306,

welcome to the Polycom Community.

We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.

Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.

 

This is ourlined in the FAQ:

 

Oct 7, 2011 Question: What is the Standard Username and Password for a Polycom Phone?

Resolution: Please check => here <=


As you seem to be aware of the correct procedure I can only advise you to follow:

 

Oct 10, 2011 Question: How can I reset / Factory default my Phones configuration?

Resolution: Please check => here <=


For any other support you will need to work with your Polycom reseller.

We will remove any post replying to this that will publicly explain how to remove the password.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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