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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎08-08-2024 04:21 PM

HP Recommended
Product: SoundStation IP 7000
Operating System: Other

Hi:

Polycom SoundStation IP 7000 "all of a sudden" lost network and the h/w buttons are not responding.  The phone does power on to the Polycom logo but that's all.

Thanks for any insights!
Bob H.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-09-2024 12:35 AM - edited ‎08-09-2024 12:36 AM

HP Recommended

Hello @Tropolis_Group ,

 

welcome back to the HP Poly community. You have not provided any details on how old the unit is.

 

A quick community >search< for keywords like IP7000, Polycom, and Logo shows this unit is unrecoverable and defective and needs to be replaced. There is no End User way of recovering this.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎08-09-2024 12:35 AM - edited ‎08-09-2024 12:36 AM

HP Recommended

Hello @Tropolis_Group ,

 

welcome back to the HP Poly community. You have not provided any details on how old the unit is.

 

A quick community >search< for keywords like IP7000, Polycom, and Logo shows this unit is unrecoverable and defective and needs to be replaced. There is no End User way of recovering this.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.