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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎07-18-2013 03:07 AM

HP Recommended

Hi All,

 

I do have an issue with setting up Polycom SoundStation IP 7000. It has never worked before and I am trying to make it work. I tried the DHCP protocol to set it up, which didn't work. Then I disabled it and tried to set it up manually. I still got this error about the line information : SoundStation IP (Not Registered).

 

Could anyone please tell me where the problem might be? 

 

FYI: I am using Cisco CM Administrator and it looks like it is well registered in there as I can see it in the admin board.

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-18-2013 07:07 AM

HP Recommended

Hello Tarek_T,

 

Polycom manufactures the Cisco 7937 for Cisco which looks exactly like the SSIP7000 but is a different hardware as it run's skinny.

 

From a Polycom support perspective we have only Interoperability tested the SoundStructure VoIP card and support this product on the CUCM platform.

 

All our phones are Open SIP phones and are compatible with most SIP servers.

 

As explained in this post and the linked post our Support Team will only provide support for the SoundStructure VoIP card if any issues are reported.

 

No other Polycom SIP phone is supported.

 

As the SoundStructure and the SSIP7000 utilize the same SIP software it is up to yourself to use the deployment guide and successfully register to the CUCM but you will be running an unsupported setup from a Polycom perspective.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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6 REPLIES 6

‎07-18-2013 04:47 AM

HP Recommended

Hello Tarek_T,

welcome to the Polycom Community.

 

Please be aware that the Cisco CUCM platform is not supported on any Polycom SIP devices apart from the SoundStructure VoIP card and the End of Life VVX1500 C.


The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

Above explains how to register a Polycom SIP phone to a SIP server.

 

The SoundStructure VoIP card utilizes the same SIP Software as any other Polycom SIP phones and a deployment guide can be found => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-18-2013 06:49 AM

HP Recommended

Thanks for your reply. Yet, I find it a bit contradictory to what you said in another post : 

"Our technology Partner Cisco has their own range of Polycom Products that are certified for their Platform and a Polycom SSIP7000 would work as any other 3rd Party SIP Device." 

 

The topic can be found here : http://community.polycom.com/t5/VoIP/IP7000-will-Call-Manager/td-p/12018

 

Hence I am a bit lost, is the Polycom SoundStation IP 7000 compatible with the CUCM 8.0.3.21900-8 ? My goal being to be able to assign a phone line to this device and receive/send calls.

 

Thanks again

Was this reply helpful? Yes No

‎07-18-2013 07:07 AM

HP Recommended

Hello Tarek_T,

 

Polycom manufactures the Cisco 7937 for Cisco which looks exactly like the SSIP7000 but is a different hardware as it run's skinny.

 

From a Polycom support perspective we have only Interoperability tested the SoundStructure VoIP card and support this product on the CUCM platform.

 

All our phones are Open SIP phones and are compatible with most SIP servers.

 

As explained in this post and the linked post our Support Team will only provide support for the SoundStructure VoIP card if any issues are reported.

 

No other Polycom SIP phone is supported.

 

As the SoundStructure and the SSIP7000 utilize the same SIP software it is up to yourself to use the deployment guide and successfully register to the CUCM but you will be running an unsupported setup from a Polycom perspective.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-01-2013 05:20 AM

HP Recommended

Hello all,

 

Polycom Soundstations are now supported on the Cisco CUCM platform.

 

Please check => here <= for more details.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎06-18-2014 11:10 AM

HP Recommended
Dear Sir, As per the document link shared in trail post, document says the registration process with SSIP due not SSIP 7000. I was trying to to register the SSIP 7000 with CUCM 8,6 but failed to registered but at one of our UK side the SSIP 7000 is working fine with same CUCM version and same SSIP 7000 version. With Best Regards Prem Kumar
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‎06-18-2014 12:55 PM

HP Recommended

Hello Kumar,

welcome to the Polycom Community.

The document => here <= describes in detail how to register a SoundStation IP to a Cisco call manager.

This has been tested and works without known issues.

 

You have so far not posted your currently used software version so I suggest you upgrade the unit to UCS 4.0.4 if it is not already on this version.

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

The next step if this still fails is to troubleshoot this.

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

Above describes this in details.

 

If you still have issues please work with your Polycom reseller in order to bring this to the attention of Polycom support.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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