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- Soundpoint IP 335 ring issue - Hosted VoIP provider

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07-25-2014 02:50 PM
Hi Gurus,
I have a Soundpoint 335 IP using a SIP conection to a hosted PBX, specifically http://voip.ms. I have several softphones, Lynksys IP phones and Cisco ATAs connecting ok to this service.
The issue I'm having is that my Soundpoint IP 335 doesn't seem to ring.
It did once upon a time with an earlier software release (I didn't record what the version was, which was a bad decsion on my part). I've since upgraded to the newest software which seems to support SIP and this has not resolved the issue.
I'm able to make calls with no issues, but neither of the two lines I have configured will ring.
With an earlier version of the software a reboot of the phone would solve the issue for a short time (a day about). With the latest version this doesn't seem to work at all.
Any suggestions would be appreciated. I'll look to try and downgrade in the mean-time.
Current software version is:
UC Software Version 4.1.1.0260 BootROM Software Version
5.1.0.85063
Thanks!
Solved! Go to Solution.
Accepted Solutions

08-26-2014 11:10 PM
Thanks so much for posting suggestions! I love that Polycom employees take the time to post in the community.
Also I quite like this phone. Much better than some Cisco phones I've owned!
For information, the app I'm using on my Mac is called Dialectic http://www.jonn8.com/dialectic/
It integrates really well with Polycom phones and Apple's Contacts app. (This is where the odd /Polycom comes from rather than /push).
Thanks again!

07-25-2014 02:53 PM
Ah! Found the issue....
Via the Web page -> Preference -> Presense.
On this page uncheck both items:
During office hours show me as Away when I have been idle for this many minutes
During off hours show me as Away when I have been idle for this many minutes
The reboot reset the idle time, then after 15 mins, it would be set away again. Since this is a voip line, presense isn't really an option on the service I use.
Anyway, seems to be fixed. Not a software issue at all. Figured it was probably user error anyway. 🙂
Thanks!
07-25-2014 03:39 PM
Hello MotoDC,
welcome to the Polycom Community.
UCS 4.1.0 and UCS 4.1.1 for SPIP / SSIP phones is for LYNC only.
Please downgrade to UCS 4.0.7 or earlier.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

08-15-2014 09:39 AM
Thanks Steffen! This may explain some fast-busy signals I'm getting too. I'll go ahead and downgrade.
As a side note, SIP is still a pretty common use case, I'm surprised it's not maintained to the same level as LYNC is on the newer releases.
None-the-less I appreciate the insight! Thanks for taking the time to post to the community!
🙂
MotoDC
08-15-2014 09:46 AM
Hello MotoDC,
- SIP is still maintained but only in the UCS 4.0.X Builds
The latest currenlty UCS 4.0.7 release in July 25, 2014 - LYNC only is maintained in the UCS 4.1.0 or 4.1.1 Builds
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

08-25-2014 10:32 AM
Thanks again Steffen,
I have downgraded the phone to 4.0.7, and re-configured the sip settings. I noticed that the presense options are defaulted to unchecked in this build.
However, I'm still experencing the same non-ring issue on the phone. i.e. after a reboot, the phone will accept calls for a short amount of time (I haven't narrowed down specifically how long), and then stop taking them.
The soltuion is always to reboot the phone.
I have checked my hosted PBX provider and the phone still shows registered ok. The logs on the phone seem to show no issues related to accepting a call.
I do have a little app on my Mac that interacts with the phone (i.e. dials numbers and shows caller ID). I don't have it configured 100% which accounts for the "unable to sent notification" messages.
Here are the phone logs:
0824024407|cfg |*|03|RT|Network eth0 link went down 0824024407|cfg |*|03|RT|cfgRtNetInterfaceUpdate: bfeng -- calling network status callback 0824024407|cfg |*|03|RT|cfgRtNetInterfaceUpdate: bfeng -- calling network status callback 0824024407|cfg |*|03|RT|cfgRtNetInterfaceUpdate: bfeng -- calling network status callback 0824024455|cfg |*|03|RT|Network eth0 link went up 0824024455|cfg |*|03|RT|cfgRtNetInterfaceUpdate: bfeng -- calling network status callback 0824024455|cfg |*|03|RT|cfgRtNetInterfaceUpdate: bfeng -- calling network status callback 0824024455|cfg |*|03|RT|cfgRtNetInterfaceUpdate: bfeng -- calling network status callback 0824024513|cfg |*|03|RT|cfgRtNetInterfaceUpdate: bfeng -- calling network status callback 0824024513|cfg |*|03|RT|cfgRtNetInterfaceUpdate: bfeng -- calling network status callback 0824024513|cfg |*|03|RT|cfgRtNetInterfaceUpdate: bfeng -- calling network status callback 0824024520|cfg |*|03|RT| Phone IP address is 192.168.1.79. 0824024520|cfg |*|03|RT| Subnet mask is 255.255.255.0. 0824024520|cfg |*|03|RT| Gateway address is 192.168.1.254. 0824024520|cfg |*|03|RT| DNS server is 192.168.1.254. 0824024520|cfg |*|03|RT| DNS alternate server is 75.153.176.9. 0824024520|cfg |*|03|RT| DNS domain is telus. 0824024520|cfg |*|03|RT|cfgRtNetInterfaceUpdate: bfeng -- calling network status callback 0824024520|cfg |*|03|RT|cfgRtNetInterfaceUpdate: bfeng -- calling network status callback 0824024520|cfg |*|03|RT|cfgRtNetInterfaceUpdate: bfeng -- calling network status callback 0824024520|sys |*|03|0x9587ef40 (tDhcpcStateTask): arp_check: No reply, addr not used 0824033311|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0824033312|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0824043211|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0824043212|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0824053111|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0824053112|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0824063011|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0824063012|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0824065552|copy |4|03|Configuration of URL failed 0824065552|log |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = 8 0824072911|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0824072911|copy |4|03|Configuration of URL failed 0824072911|log |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = 8 0824072912|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0824082811|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0824082812|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0824092711|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0824092712|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0824102611|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0824102612|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0824112521|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0824112532|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0824122411|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0824122412|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0824132321|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0824132332|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0824142211|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0824142212|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0824152111|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0824152112|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0824162011|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0824162012|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0824171921|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0824171932|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0824181811|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0824181812|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0824191711|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0824191712|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0824201611|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0824201612|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0824211511|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0824211512|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0824221411|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0824221412|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0824231311|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0824231312|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0825001221|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0825001232|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0825011111|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0825011112|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0825021011|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0825021012|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0825030911|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0825030912|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0825040811|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0825040812|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0825050710|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0825050711|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0825060610|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0825060611|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0825070510|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0825070511|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0825072915|copy |4|03|Configuration of URL failed 0825072915|log |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = 8 0825080410|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0825080411|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0825090310|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0825090311|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0825100210|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0825100211|wmgr |4|03|Unable to send notification to http://192.168.1.129:58384/polycom 0825102732|copy |4|03|Configuration of URL failed 0825102732|cfg |4|03|Web|[cfgSaProcessRequestC] Failed to download language file from provisioning server, request path Website_dictionary_language_en-us.xml 0825102732|utilm|4|03|uBLFCompressed: File /ffs0/languages/Website_dictionary_language_en-us.xml.zzz does not exist or is empty 0825102732|cfg |4|03|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-us.xml Language file doesn't exist in cache 0825102732|cfg |4|03|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-us.xml Language file doesn't exist in phone flash

08-25-2014 11:16 AM
Hello MotoDC,
The URL your App is using is incorrect. Usually any API will use /push and not as in your example /polycom.
I would disable this app and then test the phone itself.
If you then still have issues you should work with your VoIP provider gettings some traces why the phone no longer works or raise a Polycom support ticket via your Polycom reseller.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

08-26-2014 11:10 PM
Thanks so much for posting suggestions! I love that Polycom employees take the time to post in the community.
Also I quite like this phone. Much better than some Cisco phones I've owned!
For information, the app I'm using on my Mac is called Dialectic http://www.jonn8.com/dialectic/
It integrates really well with Polycom phones and Apple's Contacts app. (This is where the odd /Polycom comes from rather than /push).
Thanks again!