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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

I have a Soundpoint IP450 that works perfectly in my office. I moved it to a different location, on a different network and it would register all lines and receive inbound calls but had no dial tone, would not dial out and had said "Network is down".

 

I brought the phone back to my office and it works fine here again.

 

I've had this happen twice on two different networks.

 

Any ideas on what's happening and how to fix it?

 

Thanks,

Greg

2 REPLIES 2
HP Recommended

Hello Greg,

welcome to the Polycom Community.

 

The phone actually generates its own Dial Tone aka going off hook even if the Phone is not even registered to a server as you could dial an URL / IP Address.

 

Therefore some of the terminology used in your above post may not be 100% accurate.

 

Using a phone in a different network requires this network or the firewall to be aware that certain ports need to be open and forwarded to your phone.

The community's VoIP FAQ contains this post here:

 

Jan 21, 2014 Question: What Ports / Protocols are being used / need to be open in a Firewall?

Resolution: Please check => here <=

 

The above outlines these ports and if you or your IT Team want to assist you to troubleshoot this you can also have a look at:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

 

Thank you for your reply. I'll look at the port list you included next time.

 

I'm aware that it generates it's own dial tone, that's what is so weird. In the scenario I described there was no dial tone. I could not make a call out of any sort. The phone is programmed to dial my voice mail using IP, that did not work at that time either.

 

Thanks again!

Greg

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