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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎07-11-2016 09:15 AM

HP Recommended

Hi,

 

where do i get the latest firmware for my ip 5000?

 

currently this one is running

 

UC-Softwareversion 4.1.0.84959 BootROM-Softwareversion 4.4.0.0080

8 REPLIES 8

‎07-11-2016 10:21 AM

HP Recommended

Hello gRiMMi,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

and

 

Jun 30, 2015 Question:What is the difference using the UC Software 4.0.0 for compatible SoundPoint or SoundStation IP Phones?

Resolution: Please always check the release Notes or

Software Version  Call Server
4.0.X SIP Only
4.1.X LYNC Only

 

UC Software 4.0.11 is currently the latest Supported Version using a SIP Server.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-11-2016 11:18 AM

HP Recommended

on this Page http://support.polycom.com/PolycomService/support/us/support/voice/polycom_uc/polycom_uc_software_re...

they talk about Version 5.x and 5.5?

 

i am using the phone as a sip client, so how is it possible when u write me that 4.0 is sip an 4.1 which one i'll use is for lync only?

Was this reply helpful? Yes No

‎07-11-2016 11:48 AM

HP Recommended

Hello gRiMMi,

The SSIP5000 Support Page => here <= has the latest Software Versions with their release date next to it.

 

The page you quoted is just an overview covering all current phone models.

 

As you are using SIP you need to install a UC Software 4.0.x

 

As already mentioned this is at present 4.0.11

 

If you require support after being unable to follow the outlined FAQ's please open a support ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. In case this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-13-2016 03:07 AM

HP Recommended

when i'll try to downgrade to 4.0.11 i loged in the webinterface as admin, go to Dienstprogramme - Softwareupdate

then i select Server user defined and enter the ip of a tftp server. then i click on search

 

Fehler beim Herstellen der Verbindung zum benutzerdefinierten Server. Bitte versuchen Sie es später erneut, oder wenden Sie sich an Ihren Netzwerkadministrator, falls das Problem fortbesteht.

 

my Main Problem is the IP 5000 is working so i can do a normal call, but only when i call a conference room where i have to enter a PIN, i can't enter the code...

Was this reply helpful? Yes No

‎07-13-2016 03:33 AM

HP Recommended

Hello gRiMMi,

 

using an unsupported Software for a Platform that it should not be used with can cause this issue.

 

I believe there are plenty of DTMF related posts using a LYNC software for a SIP server that could be found via the community search and are fixed once the right software was installed.

 

In regards to your error:

 

  • Why are you not using the Polycom hosted Server?
  • Did you setup a local server hosting an XML file as described in below FAQ post:

 

Mar 30, 2012 Question: Can I host my own upgrade Server?
Resolution: Please check => here <=

 

  • Why are you not following Option 2 if you use your own server as described in below FAQ post?

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

 

Everything is described in above FAQ's and should be followed. If you still struggle please open a support ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. In case this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-13-2016 03:45 AM

HP Recommended

here is the mac 

 

00:04:F2:F3:8F:D7

 

when i try the Polycom Hosted Server after 20-30 secound the folowing messes pops up (screenshot)

when i click wait the same message pops up after 20-30 sec.

 

 

Was this reply helpful? Yes No

‎07-13-2016 04:00 AM

HP Recommended

Hello gRiMMi,


maybe your corporate firewall is blocking the phone from accessing our hosted server.

 

You need to either follow:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

and use Option 2 and setup a FTP Server 

 

or

 

Mar 30, 2012 Question: Can I host my own upgrade Server?
Resolution: Please check => here <=

 

or

 

connect it to an open Internet connection or work with your IT Team.

 

ALLNET GMBH sold this unit back in 27/06/2014 and I can see there was already ticket 1-616259185 and 1-616557620 open back in 2014.

 

The unit is now out of warranty and you need to follow the FAQ post's or open a Pay Per Incident Ticket with ALLNET GMBH and pay for support.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-18-2024 01:05 AM

HP Recommended

 

To help the Community search check the post >here<

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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