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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎05-20-2019 07:02 AM

HP Recommended

Has anyone ever experienced an issue with outbound calls failing to complete after hanging up a previous call? We have an end user reporting an issue where they attempt to make an outbound call directly after hanging up an active call and the call just fails to complete regardless of the extension/number dialed. They have to wait up to a minute or more before they can make another outbound call. NOC engineers have advised they are not seeing the sequence number change on the second outbound call but unable to isolate what would be causing the issue. Firmware is 4.0.8 and we are unable to recreate using a different manufacturer conference unit in same location. 

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Accepted Solutions

‎05-22-2019 07:51 AM

HP Recommended

Thank you for the prompy reply and link to the suggested resource. Upgrading the firmware to Version: 4.0.10.0689 (RevD) resolved my issue. Thanks.

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2 REPLIES 2

‎05-20-2019 07:19 AM

HP Recommended

Hello @TB2004 ,

 

welcome to the Poly Community.


Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎05-22-2019 07:51 AM

HP Recommended

Thank you for the prompy reply and link to the suggested resource. Upgrading the firmware to Version: 4.0.10.0689 (RevD) resolved my issue. Thanks.

Was this reply helpful? Yes No
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