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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎06-14-2013 04:19 PM

HP Recommended

Hi, my customer has purchased a Soundstructure C8 system with 4 phones and wants them connected to their call manager express v8.6.  All the instructions I find in Polycom's site are for a CUCM cluster.  I've been trying to set it up as a SIP phone with no luck so far.  Unfortunately, I'm doing this 3 time zones away so I can't see the phone they are trying to place.  I can get into the Soundstructure VoIP interface and DHCP has already given them IP addresses.  Mostly, I've just been trying to set them up as simple SIP phones but there aren't many options under phone type.  Is CME even compatible?  And if so, where can I find a configuration that will work?

1 REPLY 1

‎06-15-2013 02:10 AM

HP Recommended

Hello jlivingston,

welcome to the Polycom Community.

 

As you already found the SoundStructure VoIP card is only supported on the certified CUCM platform.

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

Above are simple instructions how to utilize a SIP extension and password combination on our Web Interface to register to a SIP server.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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