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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎05-19-2020 06:39 PM

HP Recommended

Hey Guys,

 

I am struggling with Spectralink-SL_8441-UA/5.6.3.1192 as in calls are getting dropped in 32 seconds and i can see BYE sent by Spectralink phone(integrated with Avaya Aura 7.x)

 

Below logs captured from SysLog.

AppCallC::TimerOut500ms: RTCP Detection Timeout, Dropping call(0x42d62880)

SipCallDrop 9c1b48,bd03e8 reason 6
CStkCall::Drop(reason = 6) (0x9c1b48)

 

Avaya SIP - Spectralink SIP: Working

Avaya H.323 - Spectralink SIP: Call drop after 32 seconds

Spectralink SIP - Spectralink SIP: Call drop after 32 seconds

 

Any leads?

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-20-2020 12:27 AM

HP Recommended

Hello @PramodS 

 

SpectraLink has not been a Poly company for over 10 years or so.

 

Please contact our old friends at https://www.spectralink.com/

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎05-20-2020 12:27 AM

HP Recommended

Hello @PramodS 

 

SpectraLink has not been a Poly company for over 10 years or so.

 

Please contact our old friends at https://www.spectralink.com/

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.