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‎11-25-2014 12:42 PM

HP Recommended

When you are dialing a number, you can press the star (*) key. If you press it twice you end up with a chosen plus (+) sign instead of a star (*).

 

This is bad juju because I need to dial **(extension) for a direct to voicemail transfer. So what should have been a super speedy ** ext and you're done, turns into *...pause for dramatic effect...* ext.

 

Is there any way to disable this behavior for dialing a +?

 

Regards,

 

Rxn_

1 REPLY 1

‎11-25-2014 12:56 PM

HP Recommended

Hello Rxn,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

Not knowing your Phone Type and / or software I can only quote the UCS 5.2.0 Admin Guide as an example.

 

The Parameter call.internationalDialing.enabled is always active (1) and therefore dials the +. You can disable this via setting this to 0.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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