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- HP Community
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- Stop Polycom phone from Auto-Provisioning

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09-30-2014 07:33 PM
Hey guys,
Is there a manual setting within the Polycom User interface to stop the phone from auto-provisioning with my providers server?.
I know that with most Cisco devices there is an "auto-provisioning" check box.
Please help.
Thanks,
J.J. Herrera
10-01-2014 12:22 AM
Hello J.J. Herrera,
welcome to the Polycom Community.
Would you not simply remove the provisioning server details?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

10-01-2014 11:52 AM
Hello @SteffenBaierUK,
I probably didn't explain myselft right. Once I provision my device is there any way to stop my service provider from deleting any third party changes I make to my polycom?.
For example:
If provision my Polycom device to my VoIP provider and then configure the below settings:
http://support.callinize.com/support/solutions/articles/3000004788-callinize-polycom-phone-configura...
My "Telephony events notifications" settings will get erase by my service provider over-night. This means that my Service provider is somehow communicating with my device over-night and reprovisioning it.
Hopefully this makes sense.
Thanks for your help.
JJ
10-01-2014 04:26 PM
Hello JJ,
usually I would expect the phone to honour the settings made via the web interface with a higher priority that the ones using a configuration file.
Not knowing how your provider provisions the phone and may using the incorrect naming structure it may be easier to get the provider to raise a support ticket with us so we can look at this in detail.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN