Solved: This special characters are not allowed - HP Support Community

JamesW7 · ‎10-20-2021

Phone Model

Trio 8800

UC Software Version

5.9.5.3182

It appears there are some special characters that are not allowed in the 'device.logincred.password' parameter. A password that contains < or > generates a notice 'This special characters are not allowed' in the WebUI on the Trio8800 after you move out of the password box..

Is there a list of the special characters that are disallowed?

The notice is not generated on a VVX 501 (6.2.0.4023) are the special character exclusions inconstant between models?

SteffenBaierUK · ‎10-21-2021

Hello @JamesW7 ,

Welcome back to the Poly Community.

The VVX runs on Linux whilst the Trio and CCX range runs on Android. They are also different code bases so cannot be compared with each other.

The chevron limitation is not only for the password field and the check was added to avoid any XSS vulnerability

EDIT:

Please check:

https://knowledgebase-iframe.polycom.com/kb/viewdocument.do?noCount=true&externalId=39284
https://knowledgebase-iframe.polycom.com/kb/viewdocument.do?noCount=true&externalId=36223

If this is an issue for you please open a support ticket if still in warranty or work with a Poly reseller for a PPI/Pay per incident ticket.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎10-21-2021

Hello @JamesW7 ,

Welcome back to the Poly Community.

The VVX runs on Linux whilst the Trio and CCX range runs on Android. They are also different code bases so cannot be compared with each other.

The chevron limitation is not only for the password field and the check was added to avoid any XSS vulnerability

EDIT:

Please check:

https://knowledgebase-iframe.polycom.com/kb/viewdocument.do?noCount=true&externalId=39284
https://knowledgebase-iframe.polycom.com/kb/viewdocument.do?noCount=true&externalId=36223

If this is an issue for you please open a support ticket if still in warranty or work with a Poly reseller for a PPI/Pay per incident ticket.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

This special characters are not allowed

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