Trio 8300 Group Paging

[robertmi]

Does anybody know why on Trio 8300 runs on fw version of 8.1.5.1722 (the latest at this time) why group paging option doesn't show under Settings/Features/Paging & PTT?

I have confirmed on the old fw version like 5.9.3 this option exist and I can initiate group page whereas now this option is removed. Is this by design or is a bug?

[SteffenBaierUK]

Hello @robertmi ,

welcome to the HP Poly community.

From our publicly available FAQ:

Jan 21, 2014 Question: How can I use PTT / Push To Talk / Paging / Page ?

Resolution: Please check => here <=

NOTE: The Poly Trio 8800,Trio 8500 or Trio C60, unlike the VVX,CCX SoundPoint or SoundStation IP Phone Range, does not PTT / Push to Talk! 

At present, the Trio can only receive a Page or be part of a Paging Group but cannot send a page itself.

Also:

Jan 25, 2015 Question: Why do most FAQ posts not mention the VVX101, 150, 201, 250, 301, 311, 350, 401, 411, 450, 501, 601, Poly Trio 8800, 8500, 8300, VVX D60, D230, CX5500 or CCX Phones?

Resolution: Most FAQ posts have been written before these new phones had been introduced. Please check the Admin Guide and/or Release notes for compatibility issues.

If you have unanswered questions and not other volunteer replies, I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

[robertmi]

Thanks for your reply, but this is not true. I do have both 8800 & 8500 units both run on the latest fw version of 7.2.7 and I have paging option under the hamburger menu and can initiate page from them. And for the 8300 as I mentioned in my initial notes 8300 has paging option run on fw version 5.9.3 but not on 8.1.5.

I have already opened a ticket with HP/Poly support team to track this down.