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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎09-19-2016 05:15 AM

HP Recommended

Hi,

after updating Trio to latest 5.4.3, Sip Registration is showing error. 

 

Log file attached Below. 

 

kindly let me know what is the issue. SFB works fine but sip line is not geting registered. 

 

regards-

Randhir

 

0919161123|app1 |*|00|Event: Multiple Key Combo 1
0919161123|app1 |*|00|Manual Reboot
0919161123|ldap |4|00|ldapXfer::start:xferStart failed cState=-1
0919161123|app1 |*|00|AppC::appReboot cDynamicData shutdown complete
0919161125|mr   |*|00|Stopped MR
0919161125|so   |*|00|SoNcasC::procMsg: Client service shutdown complete
0919161125|so   |*|00|Set shutdown watchdog
0919161126|wdog |*|00|Watchdog Expired: tSupObjs, 5
0919161127|log  |*|00|---------- Final log entry ----------
000017.835|log  |*|00|---------- Initial log entry ----------
000017.815|rdisk|*|00|Initial log entry. Current logging level 4
000017.817|rdisk|*|00|RAM disk created and mounted at "/data/polycom/rfs0"
000017.817|rdisk|*|00|RAM disk created, size: 67,108,864 bytes
000017.835|so   |*|00|Platform: Model=RealPresence Trio 8800, Assembly=3111-65290-001 Rev=A Region=0
000017.835|so   |*|00|Platform: Interface    eth0 MAC=0004f2fd4e88
000017.837|so   |*|00|Platform: BootBlock=3.0.5.0006 (65290-001) 03-Sep-15 17:49
000017.839|so   |*|00|Platform: BootL1=Unknown Unknown
000017.839|so   |*|00|Platform: Updater=5.4.3.2389 18-Aug-16 08:42
000017.843|so   |*|00|Platform: Updater Signature=Release (000000A8)
000017.843|so   |*|00|Application, main: Label=SIP, Version=LeafDanube 5.4.3.2389 18-Aug-16 08:42
000017.843|so   |*|00|Application, main: P/N=3150-11530-543
000017.843|so   |*|00|Platform: VCFirmware=1c52c4a4382a6e9ad8e20d5dbd34df702a6c308d  May  5 2016  11:21:43
000017.843|pec  |*|00|Initial log entry. Current logging level 4
000017.856|pcon |*|00|Initial log entry. Current logging level 4
000017.857|pwrsv|*|00|Initial log entry. Current logging level 4
000017.857|prox |*|00|Initial log entry. Current logging level 4
000017.857|rdisk|*|00|RAM disk created, size: 67,108,864 bytes
000017.857|apps |*|00|Initial log entry. Current logging level 4
000017.857|ocsp |*|00|O.C.S.P. Enabled = 0
000017.867|tls  |*|00|Initial log entry. Current logging level 4
000017.873|pmt  |*|00|Initial log entry. Current logging level 4
000017.874|wdog |*|00|Initial log entry. Current logging level 4
000017.874|ethf |*|00|Initial log entry. Current logging level 4
000017.874|hw   |*|00|Initial log entry. Current logging level 4
000017.874|ares |*|00|Initial log entry. Current logging level 4
000017.874|dns  |*|00|Initial log entry. Current logging level 4
000017.874|cfg  |*|00|Initial log entry. Current logging level 4
000017.874|cfg  |*|00|Prm|cfgParamBaseProfileUpdate: Using Base Profile Generic
000017.874|mr   |*|00|Initial log entry. Current logging level 4
000017.874|mrcon|*|00|Initial log entry. Current logging level 4
000017.996|dot1x|*|00|Initial log entry. Current logging level 4
000018.010|lic  |*|00|Initial log entry. Current logging level 4
000018.012|hw   |4|00|hwDescSecurityCombinedValidate: CRC ffffffff does not match expected cac6cfd4
000018.012|lic  |5|00|cfgCfsFlashKeyScratchLoad: could not load flash len 976
000018.012|lic  |*|00|License expiry check in 54081 seconds
000018.023|curl |*|00|Initial log entry. Current logging level 4
000018.023|utilm|*|00|Initial log entry. Current logging level 4
000018.023|copy |*|00|Initial log entry. Current logging level 4
000018.023|rtos |*|00|Initial log entry. Current logging level 4
000018.023|pwr  |*|00|Initial log entry. Current logging level 4
000018.024|pwr  |*|00|8800 hw revision Alpha or newer detected
000018.027|pwr  |*|00|13W Power supply HW signature detected
000018.027|pwr  |*|00|Ignore PSE and USB charging config, disable till LLDP negotiations are completed
000018.030|sec  |*|00|Initial log entry. Current logging level 4
000018.060|so   |*|00|Configuration files: 000000000000_profile.cfg
000018.060|so   |*|00|Configuration file "000000000000_profile.cfg" SHA1 digest: A618F0C579EC37196B4EDE0155871F1C49296DBC
000018.061|log  |*|00|Log render level set to 1
000018.065|pcap |*|00|On-Phone Packet Capture disabled
000018.065|srtp |*|00|Initial log entry. Current logging level 4
000018.068|res  |*|00|Initial log entry. Current logging level 4
000018.069|httpa|*|00|Initial log entry. Current logging level 4
000018.069|lldp |*|00|Initial log entry. Current logging level 4
000018.069|cdp  |*|00|Initial log entry. Current logging level 4
000018.069|ssps |*|00|Initial log entry. Current logging level 4
000018.252|ssps |*|00|sspsMain: sspsDspLoad successful using default image.
000018.253|so   |*|00|System Info Reports:
000018.253|so   |*|00|  Cpu is ARMv7 Processor rev 0 (v7l), ID: unknown, running at 1990MHz.
000018.253|so   |*|00|  Board is identified as PolycomRealPresenceTrio-Trio_8800.
000018.253|so   |*|00|  DRAM_SIZE: 480 MB
000018.253|so   |*|00|  Flash detected is 25
000018.253|key  |*|00|Initial log entry. Current logging level 4
000018.253|httpd|*|00|Initial log entry. Current logging level 4
000018.254|poll |*|00|Initial log entry. Current logging level 4
000018.254|push |*|00|Initial log entry. Current logging level 4
000018.254|poll |*|00|Initial log entry. Current logging level 4
000018.254|poll |*|00|Initial log entry. Current logging level 4
000018.254|rest |*|00|Initial log entry. Current logging level 4
000018.254|poll |*|00|Initial log entry. Current logging level 4
000018.254|poll |*|00|Initial log entry. Current logging level 4
000018.254|poll |*|00|Initial log entry. Current logging level 4
000018.258|ht   |*|00|Initial log entry. Current logging level 4
000018.261|ht   |*|00|HTTP TA Initialized
000018.261|cap  |*|00|Initial log entry. Current logging level 4
000018.261|vid  |*|00|Initial log entry. Current logging level 4
000018.261|dbuf |*|00|Initial log entry. Current logging level 4
000018.272|fec  |*|00|Initial log entry. Current logging level 4
000018.272|fecen|*|00|Initial log entry. Current logging level 4
000018.272|fecde|*|00|Initial log entry. Current logging level 4
000018.272|ptp  |*|00|Initial log entry. Current logging level 4
000018.288|ice  |*|00|Initial log entry. Current logging level 4
000018.289|pps  |*|00|Initial log entry. Current logging level 4
000018.289|sip  |*|00|Initial log entry. Current logging level 4
000018.289|bfcp |*|00|Initial log entry. Current logging level 4
000018.289|sipt |*|00|Initial log entry. Current logging level 4
000018.289|sipp |*|00|Initial log entry. Current logging level 4
000018.290|ptt  |*|00|Initial log entry. Current logging level 4
000018.290|xmpp |*|00|Initial log entry. Current logging level 4
000018.290|btoe |*|00|Initial log entry. Current logging level 4
000018.290|btpps|*|00|Initial log entry. Current logging level 4
000018.290|btoe |5|00|PpsBtoeC::ppsProcMsg thread launched
000018.291|usbpp|*|00|Initial log entry. Current logging level 4
000018.300|so   |*|00|soMain: volume = 0.180000
000018.423|ssps |*|00|Application, comp. 1: Label=PolyDSP Merlyn ARMA9 Mem1 FS1, Version=8.0.6.1006 25-May-2016 17:13
000018.423|ssps |*|00|Application, comp. 1: P/N=3150-11580-806.
000018.489|mcu  |*|00|Initial log entry. Current logging level 4
000018.489|pkt  |*|00|Initial log entry. Current logging level 4
000018.489|fur  |*|00|Initial log entry. Current logging level 4
000018.489|vsr  |*|00|Initial log entry. Current logging level 4
000018.489|statn|*|00|Initial log entry. Current logging level 4
000018.489|statc|*|00|Initial log entry. Current logging level 4
000018.760|mraud|*|00|Initial log entry. Current logging level 4
000018.889|so   |*|00|Using TCP IP Media Port, configured initial RTP port 2222
000018.889|so   |*|00|Using TCP IP Video Port, configured initial RTP port 2272
000018.898|so   |*|00|soUsbProvSetup: Not provisioning from USB
000019.044|usb  |*|00|Initial log entry. Current logging level 4
000019.044|gbLoc|*|00|Initial log entry. Current logging level 4
000019.044|app1 |*|00|Initial log entry. Current logging level 4
000019.045|btoe |5|00|PpsBtoeC Callback is set
000019.060|app1 |*|00|AppPhoneC::AppPhoneC() Number Of Line Keys = 12
000019.060|app1 |*|00|AppPhoneC::AppPhoneC() - new AppRegLineC, szUser = 192.168.2.10
000019.065|cfg  |5|00|Prm|Parameter regOnPhone requested type 2 (SInt) but is of type 0 (UInt)
000019.082|ldap |*|00|Initial log entry. Current logging level 4
000019.085|bluet|*|00|Initial log entry. Current logging level 4
000019.086|btapp|*|00|Initial log entry. Current logging level 4
000019.143|efk  |*|00|Initial log entry. Current logging level 4
000019.145|flk  |*|00|Initial log entry. Current logging level 4
000019.145|usb  |4|00|soUsbInit: USB features are disabled
000019.146|cmp  |*|00|Initial log entry. Current logging level 4
000019.146|wmgr |*|00|Initial log entry. Current logging level 4
000019.146|ppcip|*|00|Initial log entry. Current logging level 4
000019.147|ppcip|4|00|IPIPC: ConnectToClient() authenticate client failed, closing socket
000019.147|ppcip|4|00|IPIPCCtrlTask: could not connect to client
000019.147|ppcip|4|00|IPIPC: ConnectToClient() authenticate client failed, closing socket
000019.147|ppcip|4|00|IPIPCCtrlTask: could not connect to client
000019.147|ppcip|4|00|IPIPC: ConnectToClient() authenticate client failed, closing socket
000019.147|ppcip|4|00|IPIPCCtrlTask: could not connect to client
000019.147|ppcip|4|00|IPIPC: ConnectToClient() authenticate client failed, closing socket
000019.147|ppcip|4|00|IPIPCCtrlTask: could not connect to client
000019.148|slog |*|00|Initial log entry. Current logging level 3
000019.344|app1 |*|00|[AppHybridC]: App is completely initialized.
000019.345|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted
000019.400|apps |4|00|cfgParamAndroidConfigParamSet: sending audio cfg enabled
000019.400|so   |4|00|SoCoreAudioC::sendUsbAudioEvent: sending event: 2
000019.400|so   |4|00|[SoCoreAudioC]: MsgXUsbAudioEvent: event: 2
000020.138|wdog |*|00|Hw Watchdog timer interface successfully opened from polyapp
000020.310|prox |*|00|StdRet drvProximityLeafOnOff(Bool, unsigned int, proxMotionDetectCbT): Sending Proximity Detect with sensitivity 7
000021.588|pgui |*|00|Initial log entry. Current logging level 4
000023.353|clist|*|00|Initial log entry. Current logging level 4
000023.355|clist|4|00|dbJournal::trimJournalDir:failed to connect to app2os message queue
 
000023.362|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
000023.363|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
000023.364|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
000023.365|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
000023.386|app1 |4|00|[AppExchangeUiC::populateAutoDiscoverUrl] Internal & External EWS url's are empty
000026.298|pgui |4|00|Try to remove the data mocker when table model is null.
000027.130|dhcpc|*|00|Initial log entry. Current logging level 4
000027.878|copy |4|00|Configuration of URL failed
000027.958|clist|4|00|dbIO::processResult:no host
000027.958|clist|4|00|dbSet::srv2mem:'0004f2fd4e88-directory.xml' File transfer failed, trying to get local file
000027.959|copy |4|00|Configuration of URL failed
000028.008|clist|4|00|dbIO::processResult:no host
000028.008|clist|4|00|dbSet::srv2mem:'000000000000-directory.xml' File transfer failed, trying to get local file
000030.012|clist|4|00|dbSet::load:cleared load error state m_sync=<0x40>
000030.012|copy |4|00|Configuration of URL failed
000030.049|clist|4|00|dbIO::processResult:no host
000030.049|clist|4|00|dbSet::srv2mem:'000000000000-directory.xml' File transfer failed, trying to get local file
000030.698|cfg  |*|00|RT|Do not do DHCP VLAN Discovery.
000034.098|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
000042.098|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
000050.098|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
000058.048|cfg  |*|00|RT|   Phone IP address is 192.168.2.108.
000058.048|cfg  |*|00|RT|   Subnet mask is 255.255.255.0.
000058.048|cfg  |*|00|RT|   Gateway address is 192.168.2.1.
000058.048|cfg  |*|00|RT|   DNS server is 192.168.2.15.
000058.048|cfg  |*|00|RT|   DNS alternate server is 213.42.20.20.
000058.048|cfg  |*|00|RT|   DNS domain is 192.168.2.15.
000058.048|dns  |*|00|DNS resolver servers are '192.168.2.15' '213.42.20.20'
000058.048|dns  |*|00|DNS resolver search domain is '192.168.2.15'
000058.076|cfg  |*|00|RT|Primary IP: 192.168.2.108 subnet mask 255.255.255.0
000058.078|copy |4|00|Configuration of URL failed
000058.078|so   |*|00|Network initialized. Starting network tasks.
000058.081|tickt|*|00|Initial log entry. Current logging level 4
000058.081|loc  |*|00|Initial log entry. Current logging level 4
000058.082|log  |*|00|Install file upload callback for 'so'
 
000058.083|btoe |5|00|MsgPpsNcasProcessStartStopCmnd: BTOE is disabled. Cannot start Pairing
000058.093|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted
000058.093|cfg  |5|00|Prm|Parameter reg.x.outboundProxy.port requested type 0 but is of type 2
000058.094|sip  |*|00|Sip Register Usr:192.168.2.10 Dsp:202 Auth:'Using Login Cred' Inx:0
000058.095|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
000058.096|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
000058.096|app1 |4|00|Corporate directory is not Enabled.
000058.096|moh  |*|00|Initial log entry. Current logging level 4
000058.107|moh  |4|00|SoNcasMohC::soNcasmohCfgInit: File provisioning for Music On Hold is defined only for Lync Profile and if Music On Hold feature is enabled
000058.109|sip  |*|00|Fast Boot Measurement Point: Ready for Call, uptime: 59.909 sec.
000058.115|mrlib|*|00|Initial log entry. Current logging level 4
000058.125|sip  |4|00|Registration failed User: 192.168.2.10, Error Code:403 Forbidden
000058.127|cfg  |*|00|Prov|Starting to provision
000058.127|copy |4|00|Configuration of URL failed
000058.127|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
000058.127|copy |4|00|Configuration of URL failed
000058.127|cfg  |4|00|Prov|Download of master configuration file failed
000058.127|cfg  |4|00|Prov|Trying to boot from existing configuration
000058.127|cfg  |4|00|Prov|Update configuration failed
000058.129|cfg  |4|00|Prov|Not setting device parameters since configuration was not updated.
0919160134|cfg  |*|00|Prov|Finished updating configuration
0919160134|copy |4|00|Configuration of URL failed
0919160134|log  |4|00|UtilLogServerC::uploadFifoLog: upload error. protocol 0 result = 0
0919160135|clist|4|00|dbIO::processResult:no host
0919160135|clist|4|00|dbSet::srv2mem:'0004f2fd4e88-directory.xml' File transfer failed, trying to get local file
0919160135|utilm|4|00|utilTZEnvSet: Couldn't open file for writing
0919161234|clist|4|00|dbSet::load:cleared load error state m_sync=<0x40>
0919161234|copy |4|00|Configuration of URL failed
0919161234|clist|4|00|dbIO::processResult:no host
0919161234|clist|4|00|dbSet::srv2mem:'000000000000-directory.xml' File transfer failed, trying to get local file
0919161237|copy |4|00|Configuration of URL failed

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-20-2016 04:26 AM

HP Recommended

Hello Randhir,

firstly I am not sure if Avaya Interoperability tested our RealPresence Trio so not sure if they support it from their end.

 

You could do two things:

 

  • Work with Avaya support and question why you are getting the 403 error
  • Take a wireshark capture from a spanned / mirrored port running the current software and then downgrade to the last known software and simply compare the two SIP traces.

You may want to raise a ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

 

If this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎09-19-2016 05:46 AM

HP Recommended

Hello Randhir,

welcome back to the Polycom Community.

For a few of your other post's => here <= I had advised you to contact your Polycom reseller. Did you ever do this as suggested ?

 

For your new issue I suggest you check with the yet unknown provider of your SIP service as you missed out these details in your above post.

 

The logs does not really show any details:

 

000058.125|sip  |4|00|Registration failed User: 192.168.2.10, Error Code:403 Forbidden

As I am unaware if you reset the unit after registering to a Skype for Business Server before I am unaware if there are any other settings stored in the Trio.

 

I believe you are aware of this (I replied this in another one of your posts}:

 

Jan 25, 2016 Question:How many Lines can I register using Polycom phones with Lync Server / Skype for Business server ?

Resolution: You can register only one line when Lync is set as the base profile on the phone.

 

FVC / First Video Communications FZ-LLC sold this unit back in 18/02/2016 so they should be able to provide you with first level support if you struggle with the above.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-19-2016 06:44 AM

HP Recommended

After upgrading the firmware to latest version. the video lag issue was resolved. 

 

Sip lines- 

i started from scratch. did a clean factory reset then i tried to configured SIP lines. 

my sip settings all are correct cos previously on old firmware i was able to connect successfully. 

 

 

do you have any suggestions ? 

Was this reply helpful? Yes No

‎09-19-2016 06:59 AM

HP Recommended

Hello Randhir,

 

agai we do not even know what SIP server you are trying against to register so we cannot really comment.

 

From the SIP Wiki => here <=

 

  • 403 Forbidden
    The server understood the request, but is refusing to fulfil it

 

I suggest you work with your SIP Server provider.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-20-2016 02:50 AM

HP Recommended

HI Steffen,

 

am trying to register with Avaya ipoffice SIp . my local ipoffice ip is - 192.168.2.10

 

we don't have any issue with SIP servers cos it was all working fine before firmware upgrade.

 

have also tested the sip account with softphones and it works perfectly fine. 

Was this reply helpful? Yes No

‎09-20-2016 04:26 AM

HP Recommended

Hello Randhir,

firstly I am not sure if Avaya Interoperability tested our RealPresence Trio so not sure if they support it from their end.

 

You could do two things:

 

  • Work with Avaya support and question why you are getting the 403 error
  • Take a wireshark capture from a spanned / mirrored port running the current software and then downgrade to the last known software and simply compare the two SIP traces.

You may want to raise a ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

 

If this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.