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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎03-08-2016 12:26 AM

HP Recommended

 

is there any way i can setup SIP account as primary and switch to skype loging  when needed?

 

basically i need both SIP and skype running together so that can switch depending on needs. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-08-2016 01:22 AM

HP Recommended

Hello Randhir,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jan 25, 2016 Question:How many Lines can I register using Polycom phones with Lync Server / Skype for Business server ?

Resolution: You can register only one line when Lync is set as the base profile on the phone.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
11 REPLIES 11

‎03-08-2016 01:22 AM

HP Recommended

Hello Randhir,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jan 25, 2016 Question:How many Lines can I register using Polycom phones with Lync Server / Skype for Business server ?

Resolution: You can register only one line when Lync is set as the base profile on the phone.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-14-2016 08:12 AM

HP Recommended

Hi Randhir,

 

Did you manage to get this to work on your trio 8800? I've just purchased one and trying to add an extra line so i can simultaneously get SIP and SFB as i don't an E5 plan.

 

Thanks in adavnce, Ross

Was this reply helpful? Yes No

‎11-14-2016 08:58 AM

HP Recommended

Hello Ross,

welcome to the Polycom Community.

This is not possible at present and is neither advertised or anything else.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-18-2017 04:49 PM

HP Recommended

I was looking for this same scenario from my VVX 410. I have a SIP account and a Skype for Business (Office 365 Enterprise E3 plan). Where do we send product feedback for future consideration?

Was this reply helpful? Yes No

‎05-18-2017 11:38 PM

HP Recommended

Hello ColinBowern

 

welcome back to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jan 25, 2016 Question:How many Lines can I register using Polycom phones with Lync Server / Skype for Business server ?

Resolution: You can register only one line when Lync is set as the base profile on the phone. The RealPresence Trio has an experimental Feature => here <=


As you can see by the above this is not possible on a VVX and I am unable to discuss roadmap in this public forum.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-28-2017 01:58 AM

HP Recommended

I was informed by one of the Polycom representative from Singapore that this should now be possible using certain Firmware.

 

Could someone from Polycom confirm that this endeed now possible to simultenously configure both SIP and Skype FB account.

 

Thanks,

Was this reply helpful? Yes No

‎07-28-2017 02:05 AM

HP Recommended

Hello Randz,

welcome to the Polycom Community.

Please read my original reply:

 

  • The RealPresence Trio has an experimental Feature => here <=

The above post explains everything and using a currently supported software version like UC Software 5.4.5 allows the feature.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-05-2018 12:40 PM

HP Recommended

Unfortunately, the link is not working anymore. Is this "experimental feature" to use a skype for business account and an SIP line now included in the Trio 8800? Thanks!

Was this reply helpful? Yes No

‎03-05-2018 12:43 PM

HP Recommended

Hello @mvr,

welcome to the Polycom Community.

The Polycom VoIP FAQ contains this post here:

Jan 25, 2016 Question:How many Lines can I register using Polycom phones with Lync Server / Skype for Business server ?

Resolution: You can register only one line when Lync is set as the base profile on the phone. The Polycom Trio has a Hybrid registration feature from UC Software 5.5.2 or later. Details can be found in the Trio Admin Guide or => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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