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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎10-31-2019 09:36 AM

HP Recommended

Hello

 

My new Trio 8800 says Time/date out of sync.  I have configured override DHCP's SNTP Server through the web UI and pointed the SNTP server to pool.ntp.org.

 

I confirmed the phone has internet access and can ping pool.ntp.org.

 

Please help! Thank you.

 

Model: Trio 8800

Software version: 5.9.0.11421

Call Platform: NA

MAC: 64-16-7f-77-8f-a3

 

I attempted to attach a backup and got an error message from the forum: The attachment's 64167f778fa3_trio8800_01-01-1970_18-06.pbu content type (application/octet-stream) does not match its file extension and has been removed. 

 

Logs are attached.

 

app.log
2 REPLIES 2

‎10-31-2019 10:05 AM

HP Recommended

Nevermind I figured it.  Firewall was blocking NTP.

Was this reply helpful? Yes No

‎10-31-2019 01:12 PM

HP Recommended

Hello all,

 

just in case someone else has a similar issue please follow:

 

Jan 28, 2013 Question: Time and Date flashing or unable to set NTP time correctly

Resolution: Please check => here <=

 

Best Regards


Steffen Baier

------------------------------------------------
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