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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎02-27-2018 03:01 PM

HP Recommended

Just bought a Trio 8800  with UC  5.4.5.9658 and am wanting to connect it to our NEC SV8100 system.  So far having no luck with the configuration.  I've matched the configurations of the other phones in the system as far as ports and server IP's and such but no-go.

 

Anyone out there successful in connecting it to a Univerge system?

10 REPLIES 10

‎02-28-2018 04:20 AM

HP Recommended

Hello @Drandle,

welcome to the Polycom Community.

 

The most common mistake is that people add the SIP credentials the wrong way.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎03-02-2018 11:54 AM

HP Recommended

I was able to get it to work by downloading X-lite to my PC and configuring for the NEC.  Once I was able to get that to work properly then it was just a matter of debugging SIP to see what the Polycom was or wasn't giving the SIP server that it  needed.

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‎03-02-2018 12:29 PM

HP Recommended
How about posters no a screenshot of the NEC end and the Polycom ?
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-09-2018 10:30 AM

HP Recommended

Hi Drandle!

 

We've also got a NEC 8100 and a Trio 8800.....  Can you share any configuration information from your setup?

 

Also, did you need seperate licensing for third party devices connecting to the NEC phone system?

 

Thanks in advance for anything you can share....

 

-m

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‎04-17-2018 08:22 AM

HP Recommended

Well... I haven't been 100% successfull at getting it to work. Still trying to get outbound dialtone.  I can make extension to extension internal calls but can't get on the PSTN...

 

I'll let you know what I can figure out.

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‎04-17-2018 08:39 AM

HP Recommended

To answer your other question, you have to have SIP licenses on your 8100, not necessarily a third party SIP license.

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‎04-23-2018 02:50 PM

HP Recommended

I do have this working now on the SV8100, works great!

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‎04-24-2018 12:52 AM

HP Recommended

Hello @Drandle,

Great news but would you like to share the requirements and maybe a few screenshots?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-20-2019 01:38 AM

HP Recommended

Can anyone share the steps for the solution? Thank you!

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