Trio 8800 immediately hangs up when answering a call

Anonymous · ‎02-22-2018

I've got a Trio 8800 with Visual+ (sw version 5.5.3.3517) registering to an Avaya phone system and to a Cisco VCS for video.

Video calls work fine. The unit can make telephone calls OUT fine. It can receive calls from outside and from internal analog/digital phones and Spectralink wireless phones fine. But if you call it from an IP-based internal phone it hangs up as soon as you hit answer.

Anyone experienced something similar?

SteffenBaierUK · ‎02-22-2018

Hello whitby.charles@navicenthealth.,

welcome to the Polycom Community.

Some logs would be surely a good starting point.

The community's VoIP FAQ contains this post here:

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

Settings > Logging > Global Settings > Global Log Level Limit > Debug

Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > VVX prior to 5.5.0 = 180 after 5.5.0 = 1000 or Trio 10240
Settings > Logging > Module Log Level Limits > SIP > Debug

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎02-22-2018

Log files for a failed call

SteffenBaierUK · ‎02-22-2018

Hello whitby.charles@navicenthealth.,

I only had a brief look at this but up to when we get the BYE from the far end everything looks OK.

We receive the BYE so we hang up.

Apart from your register time being rather short I could not spot anything out of the ordinary.

I suggest raising this with Avaya Support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Create an account on the HP Community to personalize your profile and ask a question