Trio 8800 stuck in boot loop after firmware update attempt

[Adam_In_DC2]

I attempted a firmware update of a Poly Trio 8800.  

The original version was 7.2.4.0185

I logged into the web interface of the device and connected to the Poly update service.  

Version 7.2.7.0191 was offered as an update.  I applied it.

Now the Trio just reboots and reboots and reboots.  I've unplugged it.  

Is there a special way to boot the unit into some kind of safe mode or reset mode to restore a backup?

I've opened a ticket with Scansource - although this unit may be at service end-of-life and so they may be unwilling to help. 

[SteffenBaierUK]

Hello @Adam_In_DC2 ,

welcome back to the HP Poly community.

You have posted in an incorrect section and a volunteer has moved your post. It has been moved to a section more suitable for your request.

A factory reset should get it out of that state. Using Syslog and re-trying the Update should show you what is wrong.

Best Regards

Steffen Baier

[Adam_In_DC2]

Hi Steffen:

Yes - I would like to factory reset it - but it's in a boot loop so I cannot access the web interface.  

I just found a video that says to hold the 4 corners of the touch screen while booting up for a reset.  Will give that a shot.