-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Poly Phones
- Desk and IP Conference Phones
- Trio 8800 : web management interface use with Firefox

Create an account on the HP Community to personalize your profile and ask a question

05-31-2017 04:46 AM
Hello
I have just received the Trio 8800. I want to configure the phone using the web management interface on Macro Sierra (10.12.5) After completing the IP address in my Firebox browser (version 53.0.3 64-bit) , The standard Web Polycom connection interface is displayed. I entered the standard administrator password. Then I received the following error message
"Authorization failed.
The page is there. "
If I use safari (version 10.1.1), the interface works well.
Could you explain these different behaviors?
Do you have a solution to this problem? Thank you in advance.
Best regards.
Solved! Go to Solution.
Accepted Solutions

06-02-2017 12:59 AM
Hello,
I solved this problem. This did not work because an add-on of Firefox (Pdf Creator) prevented authentication.
Best regards.
05-31-2017 04:49 AM
Hello MD_IAP,
welcome to the Polycom Community.
It is always useful to include the currently usedUC Software version as issues experienced or a question asked may already be addressed in a newer release.
This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.
The above is also stated in the "Must Read First"
Therefore the Polycom VoIP FAQ contains this post here:
Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here
Did the browser that fails possibly autocomplete the login address with a index.html at the end ?
Can you try with just the IP?
We are not aware of any issues logging in so you may need to open a ticket.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN