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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎02-21-2024 06:46 AM

HP Recommended

We bought Trio C60 units to be used as remote microphones for our Poly Studio X30 cameras. The cameras have been working fine for a while without any issues, but the Trio C60 units are showing a DHCP Failed error during startup. They are powered properly via PoE but encounter a DHCP error. When we connect another device to the same port, it receives an IP address without any problem, but not the C60. Even with a static IP, it doesn't work. The only thing that works is using Wi-Fi, but for some reason, when using Wi-Fi, my Studio X30 doesn't detect the C60 in the available devices. I want to mention that I can ping the C60's web interface from the Studio X30 camera. Thank you for your assistance. Current software version: 8.1.5.1737, and the device has been reset several times.

3 REPLIES 3

‎02-21-2024 09:21 AM

HP Recommended

Hello @Julien-B ,

 

welcome to the HP Poly community.

 

Is this a brand new unit? 

 

It could be as simple as LLDP or CDP

 

Or public VoIP FAQ contains:

 

May 03, 2017 Question: Can I disable CDP or LLDP on the phone?

Resolution:See Option 2 for example screenshots => here <= for the VLAN menu.

 

Try to disable this. The next step would be looking at the logs

 

Jun 06, 2018 Question: Can I capture Logs via USB on compatible phones?

Resolution: Details => here <=

 

In regards to WiFi the network may not route to the wired lan the Studio X is connected too. In addition, from memory, pairing via WiFi to a Studio X is not supported.

 

If this all fails I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎02-21-2024 10:24 AM

HP Recommended

Thank you for the response. I will try the DHCP options. As for the Wi-Fi, the routing between Wi-Fi and the wired network is functional because I can ping from the web interface of the Poly Trio C60 to my Studio X30 camera. So, I don't understand why my Poly Trio C60 is not detected in the devices of the web interface of the Studio X30 camera. Thank you.

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‎02-21-2024 10:32 AM

HP Recommended
@SteffenBaierUK wrote:

Hello @Julien-B ,

...

In addition, from memory, pairing via WiFi to a Studio X is not supported.

...

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.