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- Trio C60 & UC 7.0.0.4268: Unable to backup phone

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01-20-2021 07:24 AM
With UC 7.0.0.4268 on a Trio C60 I am unable to generate a backup file, I'm prompted for a password and the admin pw does not work. This is not an issue with UC 5.9.5.3066.
Does anyone else experiencing this?
Thanks
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Accepted Solutions
01-20-2021 09:36 AM
01-20-2021 09:23 AM
Hello @jbass_srcinc,
Welcome back to the Poly Community.
Works for me with no issues using Chrome.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
01-22-2021 02:15 AM
Hello @jbass_srcinc
so you have been using Chrome for this at all times? Chrome recently made changes to its security not allowing downloads via HTTP. Is HTTP or only HTTPS enabled on the Trio Web Interface?
Best regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN