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- Trio Visual Pro default password

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09-09-2019 11:56 AM
I upgrade the firmware on a newly deployed Trio Visual Pro and can no longer log into the web admin console.
What is the default usernamd and password for the Visual Pro admin console?
Thank you
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Accepted Solutions
09-10-2019 12:36 AM
Hello @Rystan ,
Welcome to the Poly Community.
Is this a VisualPro from the factory or a converted GroupSeries 500?
Try username admin and password the serial of the unit usually starting with 82 (12 digits)
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

09-09-2019 01:43 PM
try admin with 456
@Rystan wrote:I upgrade the firmware on a newly deployed Trio Visual Pro and can no longer log into the web admin console.
What is the default usernamd and password for the Visual Pro admin console?
Thank you
09-10-2019 12:36 AM
Hello @Rystan ,
Welcome to the Poly Community.
Is this a VisualPro from the factory or a converted GroupSeries 500?
Try username admin and password the serial of the unit usually starting with 82 (12 digits)
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN