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‎04-25-2018 01:42 PM

HP Recommended

Our Polycom is running firmware version 5.5.4.2255 and it is a trio 8800. We have line 1 configured for Skype for Business and line 2 configured to connect to our Mitel phone system. When someone dials an ourside line from the Mitel line key they have to prefix the number with a star, but because the Mitel line key is configured for off the hook dialling it removes the star for some reason, so the external call always fails. If use the dial a number button this works fine as you have to use the call button after dialling the external number.

 

Is it possible to disable off the hook dialling for line 2?

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-08-2018 05:04 AM

HP Recommended

Hello @craig.taylor,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues

Resolution: Please check => here <=


Did you check the logs what is actually passed to the server ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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3 REPLIES 3

‎05-08-2018 04:16 AM

HP Recommended

Hi, is this possible, or can we hide the line key somehow?

Was this reply helpful? Yes No

‎05-08-2018 05:04 AM

HP Recommended

Hello @craig.taylor,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues

Resolution: Please check => here <=


Did you check the logs what is actually passed to the server ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-08-2018 08:41 AM

HP Recommended

Ammended the digitmap that was applied to the line resolved the issue.

 

x.T|*999|*0xxxxxxxxxx|*0xxxxxxxxxxx|[2-9]xxxxx|[2-9]xxx|*00xxx.T

Was this reply helpful? Yes No
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.