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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎02-06-2018 02:55 PM

HP Recommended

I've looked through many of the posts regarding upgrading the firmware on a Soundstation IP 6000.  I'm looking to upgrade my Soundstation IP 6000 to the latest version (current versions below).  Trying to even figure out which version I can go to seems to be a bit trivial, let alone all different download options.

 

SIP:  3.2.4.0267

BootROM:  4.3.0.0616

Bootblock:  3.0.2_15600-001.0024

 

The problem that I'm having is upon rebooting the phone it fails to connect to the provisioning server.  My provisioning server is just an FTP server (anonymous login enabled) on the same subnet as the phone.  I can log in to the FTP site via a web browser with no credentials.  I've tried many different server settings, e.g. IP, ftp://IP, etc. and I still get nowhere.  What am I missing?  Can someone please provide some insight and please don't send me links to other so called solutions.  Simple instructions on how to upgrade this thing would be nice.

 

Thanks in advance,

ConfusedUser1 <----ConfusedUser was already taken...HA!  At least I'm not the only one.

1 REPLY 1

‎02-07-2018 12:36 AM

HP Recommended

Hello @ConfusedUser1,

welcome to the Polycom Community.

The very first community's VoIP FAQ post contains this here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

The SoundStation IP6000 and SoundStation IP7000 are specifically discussed in detail => here <=

 

Connecting to your FTP from your PC will most likelt work as there may not be any Firewalls etc. involved.

 

Connecting from your Phone to your PC is using a different network so there may be obstacles.


Please post at least some kind of logs so we can check this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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