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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎07-11-2023 07:58 AM

HP Recommended

I have a Poly CCX500 running on version 7.0.2.1072 and am trying to use an EHS App-51 cable with my Plantronics C054 headset to no avail. I should be able to pick up calls by hitting the headset button but it is not working. I get dial tone only by pushing the headset button on my phone. I have hookswitch mode set to Poly EHS, have tried unplugging multiple ways. HELP! 

1 REPLY 1

‎07-11-2023 09:03 AM

HP Recommended

Hello @justinelong ,

The community contains individual sections dealing with the different products we offer Voice, Audio/Video, UC Infrastructure, or Others.

Your post or the post you replied to was placed into an incorrect section and has therefore already been moved.

You are not using a currently supported software version so please upgrade to PVOS 8.1.2 or if you have to be on a 7.x.x update at least to UC Software 7.3.2

 

Best Regards

 

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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