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‎11-03-2014 02:44 AM

HP Recommended

I have just bought a second hand 335

 

The admin password is not the default 

 

I tried to reset using the mac address but it then just reloads the original config so i am unable to get into the web gui or in the admin settings on the phone

1 REPLY 1

‎11-03-2014 02:48 AM

HP Recommended

Hello ,

welcome to the Polycom Community.

We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.

Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.

If your phone is still able to connect to the Provisioning server please reset the password via the Device Parameters documented in the Admin Guide or => here <= 

If this is not possible please contact the person who sold you the phone.

We will remove any post replying to this that will publicly explain how to remove the password.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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