Unable to transfer call or conference call for incoming call when phone in locked status

[Anonymous]

Hi Team,

Currenlly I am facing an issue for whenever my phone is locked using the phone lock feature, I am unable to perform call transfer or call conference for all the incoming calls to my phone. For your info, I am using Polycom SIP 650 model. Please advise whether this is normal or there is an issue with my configuration.

Thanks

[SteffenBaierUK]

Hello KS,

it is always useful to post the current software version as it enables yourself and others to check against known issues in the release notes.

I did quickly check this and if I understand you post you are relating this to once answered a call and added the PIN code you are not able to dial any other numbers than the authorized ones.

If above is correct then yes I believe this is a bug and I have raised this internally.

I suggest in addition to raise a ticket via your Polycom reseller and/or Polycom support and use VESC-2604 as a reference.

Best Regards

Steffen Baier

[Anonymous]

HI Steffen,

Yes, I am experiencing what you are thinking currently. By the way, can I know is "VESC-2604" is the id for this particular thread? And can I know is the RMA will solve this issue or we will need to wait for the next major firmware release to fix this bug? By the way, I am currently using "Polycom UC Software 4.1.0 for Rev | for Soundpoint IP and Soundstation IP series (combined)

Thanks

[SteffenBaierUK · Accepted solution]

Hello KA,

that is our internal JIRA reference used in our tracking system. An RMA will not help as this is a software bug.

You should raise a SR (service ticket) via you reseller or Polycom.

Best Regards

Steffen Baier