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‎08-07-2015 12:52 PM

HP Recommended

Hi Polycom Techs,

I have never before attempted to upgrade a polycom unit and could use some assistance. I have a Polycom Soundstation IP 6000 and when I go to: Menu>Status>Platform>Phone I get this readout:

 

Model: IP Soundstation IP 6000
Assembly: 3111-15600-001 Rev:T
S/N: 0004F2F18B2A
IP: 10.0.250.251
BootBlock: 3.02_15600-001.0024
BootROM: 4.3.1.0887
Device Certificate: Installed

 

First, can I assume by reading that, that I have 3.02 firmware installed?

Second, I see on the website that their are "Split" and "Combined" versions of firmware, could someone please explain this. Not sure what I would need.

Third, is it safe to go from 3.02 (If thats what I have) to 4.0.9 safely? Or do I need to step up version by version?

 

Thanks in advance for any assistance!

 

-Iron

1 REPLY 1

‎08-07-2015 02:30 PM

HP Recommended

Hello Iron,

welcome to the Polycom Community.

ThePolycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

Above explains how to check the Software as 3.0.2 is not the Software.

 

It also contains this post:

 

Mar 08, 2013 Question: What files does my phone download or upload and why?

Resolution: Please check => here <=

 

and finally this:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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