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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎01-03-2024 09:24 PM

HP Recommended
Product: Edge B20

Hello,

 

i want to ask how to update firmware poly Edge B20 via local PC using tftp protocol ?

i used local PC using Linux 

 

regards,

fahmi

Tags (1)
1 REPLY 1

‎01-04-2024 04:18 AM

HP Recommended

Hello @Fahmi0071 ,

 

welcome back to the HP Poly community.

 

I suggest you consult the Edge B Admin Guide >here<

 

This covers the manual ways to update the phone also shown in our VoIP FAQ:

 

Oct 7, 2011 Question: How can I set up my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

In order to automate this you will need to use the DHCP Options. This is also shown in the Admin Guide and partially in the above FAQ.

 

Poly Lens could be used in combination with the DHCP options to automate this. It is documented >here<

 

Poly Lens is free for provisioning and an easy way to set up Phones remotely.

 

If you still struggle ad neither the FAQ or an internet search or other community members reply helps you as a next step I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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